Intricate Operations of Pre-Admission Testing Areas (PATA)
Think of this report as a consulting project – presented to the managing committee.
Paper Requirement:
One 4-6 pages report (excluding Cover page, Table of contents and Citations page)
The case analysis includes:
Very brief introduction to the company – you will have to do additional research. Don’t forget that Turnitin will capture all matches, so use citations tools generously
Overall, your task is to analyze the operations; discuss the specific problems and challenges and suggest operational processes (using various models that you have learnt) that will provide solutions
Critically analyze (what you consider to be relevant and applicable to the case situation):
a. Clearly detail how the business operates – use process flows
b. Services provided (PATA) and problems/concerns impacting patient care
c. How do they ensure quality care?
d. Process strategy and managing capacity
e. Layout design
f. People related challenges
g. Scheduling issues
h. Capacity utilization
i. Work-flow, trouble shooting, Maintenance
j. Bottleneck analysis
k. Compliance and controls monitoring
l. Can JIT & lean operations obliterate concerns
2. Challenges of operational issues while conducting business e.g. waiting times
3. Design solutions – going forward – to reduce the challenges
4. Strategies to make the business more successful
5. Lessons learned & Conclusion Include relevant and appropriate flow- charts and graphics – as you studied in the various chapters.
Integrated Case Analysis: Operations Management in a Healthcare Setting
Students Name
Course
College
Date
Table of Contents
Introduction to the Company. 3
Analysis of Operations and Challenges. 3
Process Flow.. 4
Services Provided and Problems/Concerns on Patient Care. 5
Problems/Concerns on Patient Care. 5
Providing Quality Care. 6
Process Strategy and Managing Capacity. 6
People-related Challenges. 6
Scheduling Issues and Capacity Utilization. 7
Bottleneck Analysis. 7
Compliance and Controls Monitoring. 7
Challenges of Operational Issues. 8
Strategies to Make the Business More Successful 8
Lessons Learned and Conclusion. 8
References. 9
Introduction to the Company
Massachusetts General Hospital’s Pre-admission Testing Areas (PATA) remains vital to the hospital’s outpatient services, specializing in comprehensive patient evaluation before surgery. Established with the key goal of carrying out pre-admission activities, PATA is critical in promoting preparedness for aesthesia and subsequent surgical procedures. As such, PATA in Massachusetts general hospital is a factor in attaining hospitals goal of optimized patient safety and overall quality of surgical care. Through its rigorous and ever ending pre-admissions, this department establishes the foundation for successful surgical outcomes, which means that lapses in this department can trigger major health concerns. Despite its critical roles, PATA encounters major challenges that continue to impact the hospital’s operational efficiency as well as patients’ hospital experience. Key challenges encountered in PATA include prolonged wait time, limitations in capacity utilization, and operational bottleneck. This case study explores the intricate operations of PATA, exploring the processes within, challenges and possible strategies that can help deliver optimum patient care.
Analysis of Operations and Challenges
PATA operates on the basic principle of timeliness, e