Quality Management and Accountability ..Case...Mod 3

Essay Instructions:

Please read the following article: A physical examination of health care's readiness for a total quality management program: A case study by Weeks, Helms, and Ettkin. Retrieved from Proquest on 04/28/2012.. Once you have finished the article, read the following case: Quality Improvement Program Intervention. This link is at https://cdad(dot)trident(dot)edu/Uploads/Presentations/59978TUIU%20BHM320%20Module%203%20Case%20Assignment.pdf Using the information you gleaned from both articles, please discuss the following issues: 1. Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are. 2. The article you read indicated that there needs to be an agreement and understanding between employees and managers for successful quality programs. Discuss this aspect of the case study (e.g. did this occur, what understanding do you think each group had, etc). 3. What steps did the manager take to implement the improvement process? What steps did he do correctly? Which ones did not work? 4. What recommendation do you think Joe made? Do you agree? 5. If you were the manager of this unit, what would you have done differently to implement the process and why? Expectations Please do NOT provide general statements, but attempt to show how this pertains directly to the healthcare field. Your response to the following case and questions should be comprehensive, thoughtful, and thorough. It should incorporate the information you have reviewed in the background readings. You will need to apply critical thinking skills to your assignment discussion. You must analyze the literature and background. You need to provide reference citations for any discussion that is not your original thought (at the end of paraphrased information and at the end of your paper). Please be sure to provide citations of sources consulted in preparing your paper in the body of the actual document itself (i.e. in addition to furnishing a refernce list). Remember, any statement that you make that is not common knowledge or that originates from your synthesis or interpretation of materials you have read must have a citation associated with it. For guidelines on in-text citations, visit the following web site: http://owl(dot)english(dot)purdue(dot)edu/handouts/research/r_apa.html The length of the case assignment is 3-5 pages. Please do not exceed the required length. You should cite at least three references in your response. Your paper will be graded on your ability to address the assignment criteria with depth and breadth of discussion. It will also be critiqued based on your writing format including proper reference citations, spacing, grammar, and spelling. Required Readings: Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2. Retrieved from Proquest on 04/28/2012. James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191. Retrieved from Proquest on 04/28/2012. Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures -- Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8. Retrieved from Proquest on 04/28/2012. Larson, J. S. & Muller, A. (2002). Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg: Winter 2002/2003. Vol. 25, Iss. 3/4; p. 261. Retrieved from Proquest on 04/28/2012. Miller, N. (2000). Seeking accountability. Nursing Economics; Pitman; Mar/Apr 2000; Retrieved from Proquest on 04/28/2012. Nat Natarajan, R. (2006). Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford: 2006. Vol. 18, Iss. 6; p. 572. Retrieved from Proquest on 04/28/2012. Robinson, P. (2004). Master the steps to performance improvement. Nursing Management.Chicago: May 2004. Vol. 35, Iss. 5; Retrieved from Proquest on 04/28/2012. Scott, G. (2001). Accountability for service excellence. Journal of Healthcare Management; Chicago; May/Jun 2001; Retrieved from Proquest on 04/28/2012. Weeks, Brenda, Helms, Marilyn M, & Ettkin, Lawrence P. (1995). A physical examination of health care's readiness for a total quality management program: A case study. Hospital Materiel Management Quarterly, 17(2), 68. Retrieved from Proquest on 04/28/2012. Optional Readings: Griffith, J. R., White, K. R., & Bernd, D. L. (2005). The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3; Retrieved from Proquest on 04/28/2012.

Essay Sample Content Preview:

QUALITY MANAGEMENT & ACCOUNTABILITY Name: Course: Professor Name: (May 14, 2012) Quality Management and Accountability in Hospitals Starting a complete quality improvement process in a hospital can be a time consuming procedure and a very expensive effort. Both management and employees perceptions are key towards the initiation and success of any quality improvement process and procedure in healthcare. Quality improvement process can be referred to as all those activities which utilize methods based on data to elicit immediate improvements when it comes to healthcare delivery. Change has constantly been an important medical practice portion. This is because both managers and clinicians normally adapt to new knowledge in medicine, new disease patterns and new medical technology. This process makes them to constitute a change in a systematic manner examining and measuring change effects. Afterwards, the information is fed back into the clinical setting and constituting adjustments till they become satisfied with the results (Caselli, et al. 2011). An effective quality improvement process constitutes the following: first, the process should be based upon a transparent, ethical framework based on common sense with rules which are simple to apply in various specific cases. Additionally, the process should encourage data-controlled management in organizational change, research in health services based on outcomes and processes and a link across various organizations when it comes to sharing perfect practices and the improvement of healthcare standard. The process should also adequately offer protection to patient confidentiality alongside worker information. In addition, the quality improvement process should connect the scrutiny intensity of a given QI practice and the need for a specific informed worker or patient consent to the point of additional risk the practice imposed on them in comparison to the inherent risk when it comes to getting or offering standard health care. On the other hand, the quality assurance process should be cost-conscious. This is because the majority of the quality assurance resources emanate directly from patient care resources. As a result, they impose substantial costs on the conduct of quality improvement using the patient protection name which represents harm towards patients supposing the protective measures become redundant and ineffective. An effective quality assurance system begins with planning and then followed by the collection of data. Statistical analysis towards the incorrect or wrong data is normally not significant. However, the analysis should be relevant for the data to be collected. The management should be quite sure about the plan and constantly re-evaluate their situation to ensure the plan is correct. The key towards any quality improvement process is the PDSA cycle analyzed by Walter Shewart. The plan involves data collection and the establishment o...

Updated on January 26, 2024

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