Quality Management and Accountability ..SLP...Mod 3

Essay Instructions:

THIS WILL BE A FOLLOW UP FROM THE OTHER 2 PAPERS...WHICH I WILL ATTACH SO THAT THEY ALL COINCIDE AND FLOW SMOOTHLY...DIRECTIONS AND QUESTIONS THAT MUST BE ANSWERED ARE BELOW: SLP: Final Part This is the final aspect of applying information that you gained in your interview of a healthcare manager. Please answer the following questions: 1. Describe the program's quality improvement model. 2. Discuss with your interviewee procedures used to address quality assurance in the healthcare program. 3. Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc.) 4. Determine how accountability for quality assurance services is assessed. 5. What measures are in place to ensure that quality services are provided by employees of the program? You may also want to include other themes that were presented in this module related to quality assurance and accountability. Please summarize how conducting this interview helped you understand the role of the healthcare manager in being responsible for the delivery of effective and efficient healthcare services. Expectations The intent of the SLP is for you to apply the theoretical and general aspects covered in the module, to real-life and practical cases. The SLP will have specific questions you will need to address, using information from literature and/or your own personal experience The page length for this assignment in 3-5 pages. Please do not exceed required length. Please be sure to provide at least 3 citations of sources consulted in preparing your paper in the body of the actual document itself (i.e., in addition to furnishing a reference list). Remember, any statement that you make that is not common knowledge or that originates from your synthesis or interpretation of materials you have read must have a citation associated with it. For guidelines on in-text citations, visit the following web site: http://owl(dot)english(dot)purdue(dot)edu/handouts/research/r_apa.html Required Readings: Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2. Retrieved from Proquest on 04/28/2012. James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191. Retrieved from Proquest on 04/28/2012. Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures -- Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8. Retrieved from Proquest on 04/28/2012. Larson, J. S. & Muller, A. (2002). Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg: Winter 2002/2003. Vol. 25, Iss. 3/4; p. 261. Retrieved from Proquest on 04/28/2012. Miller, N. (2000). Seeking accountability. Nursing Economics; Pitman; Mar/Apr 2000; Retrieved from Proquest on 04/28/2012. Nat Natarajan, R. (2006). Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford: 2006. Vol. 18, Iss. 6; p. 572. Retrieved from Proquest on 04/28/2012. Robinson, P. (2004). Master the steps to performance improvement. Nursing Management.Chicago: May 2004. Vol. 35, Iss. 5; Retrieved from Proquest on 04/28/2012. Scott, G. (2001). Accountability for service excellence. Journal of Healthcare Management; Chicago; May/Jun 2001; Retrieved from Proquest on 04/28/2012. Weeks, Brenda, Helms, Marilyn M, & Ettkin, Lawrence P. (1995). A physical examination of health care\'s readiness for a total quality management program: A case study. Hospital Materiel Management Quarterly, 17(2), 68. Retrieved from Proquest on 04/28/2012. Optional Readings: Griffith, J. R., White, K. R., & Bernd, D. L. (2005). The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3; Retrieved from Proquest on 04/28/2012.

Essay Sample Content Preview:

Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are. AHC keep on sustaining the improvement and acceleration of quality improvement concepts through initiating different initiatives and processes together with enhancing experience and commitment to quality improvement that are defined in the health center program. There are different types of quality improvement models and many of them are well defined while others are still being established, but all this initiatives symbolize vital steps of enhancing greater advancement in the quality of care and health care results (Jensen, 2009). The major component of effectiveness of the programs is the capability of signifying the quality of health care services. The following are the models of the programs quality improvement Access The access concept defines the access and timely way in the health care system. With the introduction of the programs in diabetes the health centre has illustrated an effective performance in enhancing the methods of access. Quality model In order for the health centre to enhance in quality improvement it is important that the care that is being provided is appropriate, well coordinated, and safe and evidence based. Through the involvement of the AHC and other sectors that have enhanced the formulation of the program the health centre has advanced in evidence based techniques, improving the patient safety and integrating and maintenance of the health care. Cost AHC has initiated the ideas of providing quality health care and programs as it enhances an increase in its resources as it reduces its costs. Therefore the health centre is able to demonstrate impressive performance in the implementation of the health care program as well as other areas that have advanced in health center operations 2. Discuss with your interviewee procedures used to address quality assurance in the healthcare program. The Austin health care center of cook county have in place a number of measures that ensure that they stick to the provision of services that address top notch quality in their organization. According to Jamaine, the quality assurance program at AHC is usually overseen by the organization's medical Director. They have a department in place which is very dedicated in this endeavor. So speaking, the programs put in place are designed to analyze health care requirements of the diabetic patients, as well as determine the ways in which they ensure the protocols are followed. This is a very dedicated department and has a very cooperative team. This team has put in place a system that audits the protocols for compliance and institute performance improvement plans just before they ascertain that standards have been met already (Danson, 2008). The department at AHC relies on quality assurance programs to keep things in check, hence they identify areas for further improvement and keep working with other staff to make sure that regulations are under correct interpretations and they are followed. At AHC, quality assurance programs begin by creating the policies and procedural manuals which are used to exhibit all the clinical and business process involved at the health center. 3. Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc Like every other organization, AHC's quality of services is affected by a number of issues which range from human to mechanical to external factors. To begin with human error can be found in the way in which they handle the specific cases of patients and how communication is done. So speaking verbal communication bares significance and in records, the way in whi...

Updated on January 26, 2024

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