Formal Proposal and Literature Review on Patient Liaison

Formal Proposal and Literature Review on Patient Liaison
Author’s Name
Institutional Affiliation
Course Code and Name
Professor’s Name
Date
Formal Proposal and Literature Review on Patient Liaison
The Purpose of This Study
The primary purpose of this study is to show how patient liaison facilitates effective communication between patients and their healthcare providers. In particular, a patient liaison holds significant responsibilities in the healthcare sector, including representing sick people to doctors, handling communication between care providers and patients, discussing the quality of medical services with patients, and explaining how medical insurance works to patients. In that light, this study will focus on the importance of patient liaison and highlight their duties and responsibilities in the healthcare industry. Although physicians can offer quality medical services without patient advocates, it becomes extremely difficult for them to interact with sick individuals from different cultures, races, religions, or ethnicities. That is why patient liaisons are needed as intermediaries to ensure that healthcare providers can connect with their patients so that they can build and maintain trusting relationships. This research will be crucial in understanding the roles of patient liaisons by elaborating how they bridge the gap between doctors and sick individuals. Besides, healthcare providers cannot provide quality services to their patients if they do not understand their health needs in the first place. Notably, this study emphasizes the importance of patient liaisons in the medical sector.
Why The Study is Needed
The study is significantly needed to show how patient liaisons bridge the gap between patients and their healthcare providers. Notably, navigating the healthcare system can be hectic and challenging for care providers and patients due to its high complexity. In some cases, the patients might not understand how medical insurance works to cater to their hospital bills. They might as well have cultural norms and values that create communication barriers, making it extremely hard to interact with their physicians. On the contrary, healthcare providers might find it difficult to capture their patients’ lifestyles or medical histories if records are unavailable. These occurrences might hinder effective treatment and care since they create a gap between doctors and sick individuals. With the presence of a patient liaison, it becomes easy for healthcare providers to understand their patients' health needs. The patient advocate does everything to ensure that there is a proper interaction between physicians and their patients, which leads to the provision of quality medical services. Moreover, the professional explains the medical procedures to be undertaken to the patient’s family, relieving them from anxiety (Mottaghi et al., 2022). That is why this study is needed to reveal the significance of patient liaisons in the medical sector by showing how these professionals hold vital roles in improving the doctor-patient relationship.
Review of the Literature
Healthcare providers offer quality medical services when they are assisted by patient liaisons to understand their patients’ needs. From the parable of the good Samaritan, the lesson that God wants Christians to obtain is that His followers should be responsible caretakers. Christians are encouraged to be their sisters and brothers keepers by caring compassionately (Schultze, 2005). Patient advocates promote excellent delivery of healthcare services since they facilitate the creation of a trusting relationship between clinicians and their patients. Abukari Kwame and Pammla Petrucka assert that providing medical services that meet the patient’s needs can be achieved through building and maintaining a proper doctor-patient relationship. That way, patients and healthcare providers feel respected and are ready to share relevant information that enhances quality care (Kwame & Petrucka, 2021). Besides, caring entails the feeling of being concerned about others and looking after them so that they can live comfortably and overcome various barriers.
Patient advocates are vital pillars in the delivery of quality healthcare services. When patients visit hospitals they expect to get the best solutions to their health-related problems. A patient liaison significantly contributes to the development of key capabilities that help in improving the health outcomes of patients and their communities (Boroumand et al., 2020). Numerous medical programs targeting various communities are implemented with the help of patient advocates since they understand how to address specific health needs affecting certain demographics. Professionals in the medical field are highly encouraged to interact and work together for the betterment of serving their clients (Schot, Tummers, & Noordegraaf, 2020). Interprofessional collaboration is a game changer that fosters effective communication, proper decision-making, and problem-solving processes.
For patients to communicate openly and honestly, they should be made to feel safe. On that note, patient liaisons create a conducive and safe environment to ensure that patients can express themselves freely. That way, it becomes easy for healthcare providers to capture all their health needs and recommend the most appropriate treatments (Brown et al., 2016). In addition, patient advocates help doctors convey their treatment plans accessibly, empathetically, and clearly to facilitate optimal care. The World Health Organization (WHO) implemented a Patients for Patient Safety program to empower patient liaisons with the main aim of fostering collaborations between care providers, patients and their families, and healthcare policymakers (World Health Organization, 2018). As such, these professionals are crucial in promoting doctor-patient collaborations during treatment.
Patient liaison work entails facilitating close collaboration between sick people and healthcare providers. For instance, when patients visit hospitals they first meet patient liaisons who guide them on what to do so that they can receive the services they want. Patient advocates eliminate barriers that hinder effective medical service delivery (Jasmin et al., 2019). Bangs et al. (2022) argue that ineffective communication is a significant barrier to shared decision-making and the provision of high-quality healthcare services. Patients should be well-understood so that they can receive the most appropriate care or treatment (Bangs, Quale, & Reed, 2022). Notably, patient liaisons bridge the gap between care providers and their patients to combat the barriers to effective treatment.
Everyone deserves access to quality healthcare services regardless of an individual’s culture, race, disability, health conditions, ethnicity, and religion (Curfman et al., 2021). A patient liaison ensures that all people who visit a hospital are handled with respect and dignity. When it comes to the implementation of telehealth, patient advocates play vital roles by ensuring that the information systems developed capture patients’ needs. The improvement of healthcare service quality cannot occur without patient liaisons (Virdun et al., 2022). Healthcare...