Three Annoying type of customers

Name Institution Course Code and Title Professor Date Three Types of Annoying Customers Introduction Customer service can be challenging especially when one encounters diverse characteristics of customers. Every customer has distinctive personalities that base their types such as the indecisive, the demanding, and the know it all type of customers. In this paper, we shall look at the characteristics of these annoying types of customers, give examples, and provide strategies for managing them. Type One: The Indecisive and Confused Customers The indecisive and confused customers present an annoying character of frustration. The customers find it challenging to make a decision and thus might end up consuming more time when serving them creating inefficiencies. As a seller, some of the challenges may be having to repeatedly communicate information and waiting for a long time for them to make a decision. For example, in a retail store, if an indecisive customer comes up, the waiting time for other customers becomes longer, consequently, customer satisfaction rate is lowered. Indecisive customers can be strategically managed through empathy, patience, and effective communication. An example would be ensuring the environment is supportive and allows customers to communicate their concerns and preferences. Also, personalized assistance to help minimize their doubts ...