The Company SF Express

Management.
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Content.
1 Introduction.
2 FS Express vision/mission/goals/objectives
3 Customer care standards
1 FS Express customer care standards
2 UPS customer care standards
3 Comparison
4 FS Express customer care strategy
5 Conclusion.
6 Proposals.
7 References.
1 Introduction.
The company SF Express was established in 1993 in Shunde, Guangdong province. It was renamed in the years 2017 officially to SF Holdings, which previously had been listed by the China Security Regulatory Commission. The company is a world-class logistic company that is committed to providing an all-inclusive logistic company to its customers. This is because of the variety it offers, including supply, sales, and distribution of the value chain. It is a customer-oriented company that puts the need of its customers first and hence the integration of several other services that may fit its customers' needs. Over time, the organization has evolved from a profit-oriented company to a customer-oriented company.
The company is more customers oriented. Its principal aim is to have products that will satisfy customers and hence most products are developed to suit customer needs. This has seen it rise all the ways from a small company to what it is currently. It is focused on having its customers come first as well as having its employees happy and satisfied too. The company believes in the school of thought that a happy employee leads to a satisfied customer.
The company has adopted a direct operation model. That is, both the headquarters and the branches all implement a central operation and management. This is to ensure the quality of the overall process of service networks. It also has confirmed an excellent network scale. It has an integrated information network, aviation information as well as ground network to ensure customers are always able to easily track their cargo at any level and at any time—one of their ways to achieve customer satisfaction.
2 SF Express vision/mission/goals/objectives
Vision: to be the most trusted logistics based business partner.
The goals and objective s are to be dedicated to custoners success, Explore unknown possibilities through innovation, maintain equality and respect and to embrace change and seek development in open environment
The vision, mission, goals, and objectives of SF Express are all geared towards having a more customer-oriented service. They seem to be simple statements but carry a lot of weight in them. For example, when they say they aim at providing customers with a one-stop logistic solution. This just shows that the organization wants to be an all-inclusive logistic company where customers would find all the services they need and not move from one place to another. They have also made these statements so that it is easy for the employee to have their work easily in line with the company's objectives and vision; they are simple and easy to understand for the employees.
On the Efficiency, effectiveness, and relation to customer care, we see the statements geared towards customer satisfaction and easy transaction. They are formulated to help satisfy the customer needs rather than the company. They also deem effective and efficient because they are simple and easily understood by the employees and hence easy to incorporate into their work. They are also geared towards lightening the work of the employees and therefore effectively carried out by both the customer and workers.
3 Customer care standards
1 SF Express customer care standards
SF Express operations are based on three customer care standards.
* SF is your most trustworthy choice; it understands that everything carries out should be to the trust and expectation of the customers.
* SF provides a rapid and convenient express delivery service at all times. You entrust us with items you value; we are bound to live up to your trust and expectation.
* SF to provide highly efficient and reliable service; we offer you and your customer the ultimate service experience.
All these are seen to focus on having a better customer experience and to have the customer always choosing SF over other logistic companies that are its competitors.
2 UPS Group customer care standards
* Teamwork; believes in working together as a team to ensure customer needs are met at the right time.
* Service; customer care is built on the principle that service to customers and the community is the pillar of success
* Quality and Efficiency; believe in quality work and Efficiency in order to meet customer needs.
* Safety; believe that the customer's well-being, works, and the public is essential in growth.
3 Comparison
In comparing the two, there are points of divergence and also convergence. The two companies have their customers at the center of their standards and seek to provide cus...