Supply Chain Operations (SCOR) Model and Customer Experience
Question 1:
Describe – in no less than 4 sentences - how each of the five basic functions in the Supply Chain Operations (SCOR) model improves the customer experience.
1. Plan
Developing a strategy that balances resources with requirements and establishes and communicates plans for the entire supply chain. This includes management policies and aligning the supply chain plan with financial plans.
2. Source
Procuring goods and services to meet planned or actual demand. This includes identifying and selecting suppliers, scheduling deliveries, authorizing payments, and managing inventory.
3. Make
Transforming goods and services to a finished state to meet demand. This includes production scheduling, managing work-in-process, manufacturing, testing, packaging, and product release.
4. Deliver
Managing orders, transportation, and distribution to provide the goods and services. This entails all order management activities from processing customer orders to routing shipments, managing goods at distribution centers, and invoicing the customer.
5. Return
Processing customer returns; providing maintenance, repair, and overhaul; and dealing with excess goods. This includes return authorization, receiving, verification, disposition, and replacement or credit.
SCOR Model and Customer Experience
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SCOR Model and Customer Experience
The Supply Chain Operations Reference (SCOR) model can efficiently analyze and measure any organization's or business' supply chain efficiency. The SCOR model includes the entire supply chain, from the provider to the client's customer. This essay examines how the SCOR model's fundamental operations enhance the client experience.
The SCOR Model Enhancing Customer Experience
Plan
The SCOR model's first stage, plan, is where businesses balance their resources and executive duties to streamline their delivery and product sourcing processes. Planning also entails determining resources, requirements, and communication networks to ensure a system complies with the corporate goals. To achieve this, best practices for supply chain efficiency must be developed while taking into account crucial factors like inventory, assets, transport, and compliance, among others. Companies coordinate previous benchmark measures in this stage to set their objectives and the desired results they want from the supply chain operation. Creating a strategy can assist businesses in integrating best practices by spotting and resolving any inefficiencies before taking the next action.
Source
Products and services are acquired in source procedures to satisfy anticipated or real market demand. This function entails the reception, supply of incoming materials, assay, supplier contracts, and acquisition. The sourcing process entails acquiring the proper materials and supplies to satisfy project...
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