Conflict Resolution

Please see attachment.You can use your own experience.Family conflict,Community conflict.For example tenant vs.landrol.Or you and your neigbour, Things from the media. If you chooes this one I live in Canada!!!! Something what you can negotiate. Please read the instruction!!!!!! Guidelines for a Personal Case The personal case is a brief description of an incident in which you have been involved or in which you expect to be involved that concerns conflict and raises issues for negotiation. a) choose an experience that is or was important and challenging for you and the party (ies) involved. b) A case that contains questions, puzzles, or challenges provides a richer vehicle for analysis. c) Make sure that the experience is bounded and manageable, so that it can be described in 3-4 pages double spaced. Your description need not be elaborate: simply provide enough information to enable someone unfamiliar with the case to understand the essentials of the story. Please feel free to disguise the case if you wish. The personal case should be just the facts – a description, not an analysis or interpretation, of the key events. But the ‘facts' can include what you were thinking and feeling at the time the case occurred. Your analysis will constitute another assignment. In a page or two , provide a brief description of the incident or the essence of the challenging situation. Include in your discussion: a) key elements of the organizational context – the situation in which the incident occurred; b) your goals or objectives (what you wanted or hoped to accomplish); and c) your strategies for achieving your goals. Then, in another page or two, provide a brief sample of a dialogue involving you and the other person or persons involved in the incident. Please use the format shown below to present the dialogue: Underlying thoughts, feelings What was said: Me: Other: Me: Other: etc. In the right hand column, present a script for a part of the conversation as you recall it (or imagine it, if the incident has not yet occurred). In the left hand column, put any thoughts or feelings you had or might have in the course of the conversation that were not expressed. Approach Case writing is very much like telling a good story. When writing about a case in which you were involved, it usually works to write in the first person. Describe what happened as you saw it, including your own thoughts and feelings. It is usually best to focus the paper around a particular experience or series of experiences, rather than trying to cover many months or years. A single critical event (or brief sequence of events) usually works best. Obstacles and conflicts are likely to be the ingredients that make a case interesting and worth exploring. *When choosing a story, recall that you will be analyzing this case as step two of the assignment – looking at causes and elements of the dispute (such as interests, BATNAs, issues of trust, style, etc. – check Gary Furlong's book), and dramatizing it in front of the class (negotiation, mediation format) What if I cannot think of a situation that is or was emotionally challenging, and serious enough that I would consider formal routes of conflict resolution (mediation, complaint, lawsuit)? You may look at current events and choose a situation covered in the press (e.g., an Ottawa public school teacher and principal in conflict over Ontario government position on salary increases). Please use formal citations if you choose to do this. III. Organizing your case The following are suggestions that you can follow but feel free to organize the paper differently if you feel another format enables you to develop your case and tell your story more effectively. 1. Set the state with a relatively brief description of the organizational setting and your role in it. Provide the information that you think will help the reader understand the most important elements in the situation. (this requires you to be selective!) 2. Focus on direct description of events. 3. A good case usually ends with a question or an unsolved problem. The focal question or problem should be yours, not someone else's. Your question should be about what you can or should do. 4. You may choose to disguise the identity of the individuals and the context.