Logistics and Process Improvement Activity

Objective: Please answer the following questions based on your observations from this week’s interactive activity. Question: Think about a company you work in or have worked with in the past and describe how each of the SCOR functions impacts customer satisfaction. For your examples, you may use the impact on customer satisfaction or how each aspect improves the customer experience. Plan – (Please describe your planning element in no less than four sentences):  Experience working in a food production and delivery company confirmed that planning is a fundamental phase of a firm’s success. As one of the primary functions of the Supply Chain Operation Reference (SCOR) model, planning establishes the foundation for achieving other steps that contribute to desirable customer experience. For instance, it integrates diverse approaches that balance the demand and supply and ensure the company’s production satisfies the market’s requirements (Nicoletti, 1). The author reveals that approaching planning with a thorough understanding of the interconnection between the diverse operations in a company prepares the stage for success. Such an aspect aligns other fundamental components, including human resources, logistics, suppliers, and customer needs, to guide the company in providing the best experience for its clients. Hugos (2) agrees with this observation and indicates that planning shapes the efficiency and reliability of all other processes, making the SCOR customer-oriented. Thus, planning improves the customer experience by establishing an appropriate environment for outputs. Source – (Please describe your source element in no less than four sentences):  Sourcing within this organization was also a significant determinant of the customer’s satisfaction and experience. It involved procurement, payments, and inventory management activities. Efficient execution of this function influenced the firm’s capacity to produce the ordered products and maintain optimum quality in the process. According to Hugos (2), sourcing includes numerous responsibilities that range from i...