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Managing Conflicts in Healthcare Name Institution Course Professor Date Managing Conflicts in Healthcare As a manager at XZ Hospital, I have witnessed this generational gap in the workplace. It helps share diverse perspectives, increase productivity, increase resilience, and improve talent collection in the workplace. (Belelieu & Nazeri, 2020) However, it can also lead to conflicts due to the different views of things held by individuals from different generations. In this presentation, I will assess the situation at XZ Hospital.  Assessing the Current Situation The recent changes in our organization have created challenges. They have led to conflicts affecting our performance. To move forward productively, we must first understand the current situation. When the merger was announced, and layoffs followed, most of our workers faced uncertainty, and no one knew what was to come next. Losing colleagues impacted morale as workloads increased for the remaining staff. Additionally, generational diversity brought new dynamics. Before, there was only one generation that dominated our department, and it was easy for them to get along since they had known each other for a long time and saw the world almost in a similar manner. However, right now, there are four generations in the same department, with each viewing work and life in general in a different way. As a result, there have been many differences regarding priorities and how to serve patients. Despite shared goals to serve patients, there has been confusion regarding communication, schedules, and collaboration. To develop an effective strategy, I surveyed employees anonymously and held one-on-one discussions. There were many concerns over technology adaptations between older and younger workers. The perspectives on work-life balance also differed greatly across the generations. Additionally, there were issues regarding scheduling, with the older generations preferring not to work late at night or early in the morning but the younger generation saying they are treated unfairly since they have to work odd hours while still getting paid the same amount. With the assessment complete, it is clear that the root causes behind current issues are communication gaps rather than hostility or biases. Now, we have to set clear expectations to promote cooperation across these generational differences present in our new department structure. Expectations and goals Our goals will center on improving communication, cooperation, and cohesion between all generations in the department. These aims and expectations will include: * Promote understanding and appreciation of diversity through education. We can reduce uncertainty and assumptions by providing context for the priorities and preferences of each generation. * Develop cooperation through compromise. * Foster mutual respect and open communication by creating opportunities for constructive feedback. We will use anonymous suggestion boxes. * Regular check-ins on progress and ongoing issues are needed to keep leadership accountable for supporting our goals. Progress will be evaluated by per...