Air Cargo Quality Measures
In this final, wrap-up discussion activity, address the following:
http://www(dot)rcampus(dot)com/rubricshowc.cfm?code=LBX62C&sp=yes&
Based on everything you’ve studied in the course up to this point, identify a minimum of five categories of criteria for quality in the management of air cargo.
In each of these categories, describe attributes of excellence. It is recommended to bullet the attributes.
Next, profile two cargo airlines that you believe model excellent quality in today’s air cargo industry. Provide evidence and justification for your picks, focusing on quality criteria. Nobody's perfect. Include a minimum of one area of weakness for each. Tip: You may wish to design and use an evaluation rubric to rate each of cargo airlines in criteria categories in preparation for writing your response. This is not required, but is useful. RCampus offers a free rubric builder tool after registering.
Air Cargo Quality Measures
Name:
Institution:
Air Cargo Quality Measures
Air cargo measures regulate the quality of cargo services in the airlines. The measures are in categories of criteria for quality in the management of air cargo (Sales, 2013). The criteria for quality in the administration of the air cargo include:
* Commitment to delivery services
Provide customer with enough property security and all time availability to track the package.
* Customer service management
Provide follow-ups for customers while contacting them for assurance of satisfaction and address their complaints.
* Productivity of the corporate
Conduct analysis of all processes in the company and fully implement the mission and vision of the enterprise.
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