Public Service Organizations and Constructive Critiques

Innovation: Discussion Section C
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Innovation: Discussion Section C
How might public-service organizations or innovation offices ensure that an innovation is truly inclusive of all?
Public-service organizations or innovation offices ensure that innovation is genuinely inclusive of all by implementing the four activities of a civic service design. This includes: (a) building networks to enable opportunities for sharing experiences and knowledge [e.g., creating value within informal spaces], (b) holding space by ensuring each interested stakeholder has a say on the negotiation table, (c) distributing the innovation ownership to ensure people feel actively involved and feel they own the idea, and (d) mobilizing persistent input into the innovation from professionals to ensure sustainable relationships. In this way, diverse individuals within the organization and public domains get involved in the innovation process; and gradually become the driving fo...