Medical Office Procedures for Westchester Medical Center

Medical Office Procedures for Westchester Medical Center
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Medical Office Procedures for Westchester Medical Center
Mission Statement
Westchester Medical Center’s mission statement is “to provide the highest-quality care for all residents of the Hudson Valley regardless of ability to pay.”
Table of Contents Medical Office Procedures for Westchester Medical Center 2 Mission Statement 2 Hours of Operation. 4 Westchester Medical Center Map. 5 Staff List and Duties. 6 Primary Physician. 6 Office Manager 6 MOA (Medical Office Assistants) 6 Appointment Scheduling. 7 Westchester Medical Center’s Completed Day sheet 7 Westchester Medical Center’s Blank Day sheet 8 Westchester Medical Center’s Offices’ Scheduling Types. 8 Time Units Used. 9 Abbreviations in Scheduling. 9 Billing Codes. 9 Westchester Medical Center’s Referral hospitals. 10 Surgery Protocols. 10 Asepsis in the Office. 10 Westchester Medical Center’s Protocols for Sanitizing, Disinfection, and Sterilizing. 10 Westchester Medical Center’s Standard Precautions. 11 Hand washing Protocols at Westchester Medical Center 11 Daily Routine. 11 Dress Code. 11 Inventory/Supplies. 12 Westchester Medical Center’s Purchase Order 12 Westchester Medical Center’s Invoice. 13 Protocols for Dealing with the Invoice at Westchester Medical Center 13 Westchester Medical Center’s Inventory List and Types of Inventories. 13 Storing Protocols Map. 14 Office Correspondence. 14 Letter Head. 14 Example of a Referral Letter 15 Protocol on Writing a Letter 15 Telephone Technique. 16 Do’s/Don’ts. 16 Screening Calls Protocols and Message Taking Protocols. 16 Emergency Calls Protocols. 16 References. 17 Hours of Operation
Name: Westchester Medical Center
Address: 100 Woods Road Valhalla, NY 10595
Phone: +1 914- 493-7000
Fax: 914- 493 - 2424 
Contact Email: [email protected]
Hours of operation: Westchester Medical Center operates 24 hours daily.
Westchester Medical Center Map
Staff List and Duties
Primary Physician
The primary physician at Westchester Medical Center is Dr. Hurwitz. The specialist is presently the hospital’s radiation medicine director. Dr. Hurwitz is also an expert in thermal medicine and genitourinary oncology. The physician was a major participant in developing “the first national radiation oncology patient safety organization and, on national and international levels, has directed efforts on advancing the translation of biology and technology into clinical practice” (Westchester Medical Center, 2022). Dr. Hurwitz leads many National Cancer Institute trials that comprise the NRG Oncology and Radiation Therapy Group.
Office Manager
Westchester Medical Center’s office manager is Stefanie Ural. The expert’s duties are developing and implementing office processes and rules. The manager also supervises monetary operations such as coding and billing in the hospital. Furthermore, Stefanie Ural trains, assesses, supervises the administrative workers, and approves paid time off.
MOA (Medical Office Assistants)
At Westchester Medical Center, most medical assistants (MOA) work in doctors’ offices, while a few generally work in other hospital areas. The MOA performs clinical and clerical duties, ensuring that the physicians’ offices run efficiently. Xia (2021) states that a medical assistant helps healthcare consultants and office workers with daily activities. Some of Westchester Medical Center’s MOA clerical obligations are to answer telephones, greet the sick, update and file their medical records, and schedule appointments. Clinical duties might include taking patients’ health histories and explaining treatment processes.
Appointment Scheduling
Westchester Medical Center’s Completed Day sheet
Westchester Medical Center’s Blank Day sheet
Westchester Medical Center’s Offices’ Scheduling Types
At Westchester Medical Center, a patient can book an appointment by either calling, emailing, or using a health engine (Telehealth) online. Once the sick call a doctor’s office, the specialists schedule an appointment for a Telehealth consultation. Those who are not the hospital’s patients use Westchester Medical Center’s Location Finder to select an office location in Westchester County; hence call it to schedule a health-engine appointment. Through telehealth appointments, Westchester Medical Center treats a few common diseases using the platform. The health engine connects physicians and patients through a safe video connection. Therefore, doctors question the sick about their symptoms, manage medications, and advise the patients on their conditions.
Time Units Used
The following are the visiting hours at Westchester Medical Center.
Daily visiting hours (seeing adult patients)11 a.m. - 9 p.m. 
Daily visiting hours (seeing pediatric patients)24 hours daily. 
Daily visiting hours (seeing labor and delivery patients)24 hours daily. 
The following are the working hours at Westchester Medical Center.
Night - 12-hour shift7 p.m - 7:30 a.m 
Day - 8-hour shift (Per Diem)6:45a.m- 2:45 p.m
Day - 11-hour shift (full time)6:45 a.m to 5:15 p.m 
Abbreviations in Scheduling
Westchester Medical Center uses the following abbreviations in scheduling.
V/S – Vital signs, PP &ndash...