Roles, Activities, and Challenges on eBay's Information Systems
I would like a 2500 word essay that identifies key roles, activities, and challenges for the management of information systems within the organisation, Ebay.
I would like the essay to split into 3 parts.
Part 1 - The Impact of Information Systems on Ebay
- Focus on a specific Information System (IS) within Ebay such as how to dispatch customer orders through their database.
In this task I want to:
Provide a brief overview of the organisation
Provide a clear explanation of the system, its functions and, where possible, the business problem the system was introduced to fix.
Explain the IS strategy Triangle and how the system in focus may support one or many of the strategies of the organisation - read their mission statement and policies
Discuss how the system may support competitive advantage
Part 2 - Managing Information Systems
An IS strategy must support the business objectives which requires a strategic relationship with the Organisation Strategy as well.
With reference to Ebay, identify three challenges for the management of IS within the organisation and how those challenges are addressed
For the sources:
Explain the type and nature of the challenge
The issues and consequences of the challenge and how it is addressed
Provide examples from your research that support your recommendation
PRESENT
Part 3 - Deploying an IS Strategy
Here I'd like to identify and discuss three new or emergent technologies that could be used to support the business strategies over the next 2 years.
For each example :
Explain the functionality of the technology
Discuss how this technology may support the strategic vision of the organisation
Provide examples from your research that support your recommendation
FUTURE - drones or Machine learning ETC
I would like to reference to:
1) Ebay's Mission and Vision Statement Analysis - https://mission-statement(dot)com/ebay/
2) Leveraging IT for a competitive Advantage - https://iacis(dot)org/iis/2005/Chen.pdf
(Perhaps in part 3?)
3) Ebay's Technology Transformation is Made for evolving customer needs - https://tech(dot)ebayinc(dot)com/engineering/ebays-technology-transformation-is-made-for-evolving-customer-needs/
4) Information Systems Strategy Analysis of Ebay Company - https://www(dot)ivoryresearch(dot)com/samples/information-systems-strategy-analysis-of-ebay-company/
5) Amazing way ebay is using artificial intelligence - https://www(dot)forbes(dot)com/sites/bernardmarr/2019/04/26/the-amazing-ways-ebay-is-using-artificial-intelligence-to-boost-business-success/?sh=46bd270c2c2e
6) Ebays Strategy Information System - https://www(dot)ukessays(dot)com/essays/information-technology/ebay-successful-from-strategy-information-system-information-technology-essay.php
The Past, Present, and Future of eBay’s Information Systems
Student’s Name
Date
Professor’s Name
Program of Study
The Past, Present and Future of eBay’s Information Systems
Past
Part 1 - The Impact of Information Systems on eBay
How to Dispatch Customer Orders Through Their Database.
eBay is an online marketplace that allows users to buy and sell various goods and services. The process of dispatching customer orders through the eBay database involves several steps:
* When customers place an order, the request is recorded in the eBay database and marked as “pending.”
* The seller receives a notification of the pending order and is responsible for processing and fulfilling the order.
* The seller retrieves the item(s) from their inventory and prepares them for shipping. It may involve packing the item(s) in a box, attaching a shipping label, etc.
* The seller updates the order status in the eBay database to “shipped” and provides tracking information for the package. This information is made available to the customer through the eBay platform.
* The package is shipped to the customer using a shipping service such as USPS, UPS, or FedEx. The customer can track the progress of their shipment using the tracking information provided by the seller.
* Once the package is delivered to the customer, the order status in the eBay database is updated to “completed.”
Brief Overview of the Organisation
eBay, a multinational e-commerce corporation based in San Jose, California, facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became a notable success story of the dot-com bubble. Today, it is a multibillion-dollar business with operations in about 30 countries. eBay allows users to buy and sell various goods and services, including electronics, collectables, fashion, home and garden items, and much more. It also offers a platform for businesses to sell their products and services to a global audience (DeVries, 2007). eBay operates through a combination of online auctions and fixed-price sales, with most of its sales conducted through fixed-price listings. It also offers a variety of services to help vendors market and ship their products, as well as to protect them from fraud. In addition to its e-commerce platform, eBay owns and operates several other businesses, including the online payment service PayPal and the classifieds website Gumtree (DeVries, 2007).
Explanation of the System
eBay is an online marketplace that allows users to buy and sell various goods and services. When a vendor wants to sell on eBay, they create a listing for the item and specify the details, such as the price, the condition of the item, and any shipping or handling fees. Potential buyers can browse the listings and search for items using keywords or categories. When a buyer finds an item they are interested in, they can place a bid on the item or purchase it outright at the listed price. If the item is being auctioned, the highest bidder at the end of the auction will win the item (Hasker and Sickles, 2010). eBay charges a fee to the seller for each item that is sold. This fee is a percentage of the item’s final sale price and is used to cover the costs of operating the marketplace (Hardy, MacRury and Powell, 2018). Buyers can pay for their purchases using various methods, including credit cards, debit cards, and PayPal. eBay provides a secure payment system to protect buyers and sellers from fraud. eBay also offers various services to help vendors market and ship their products, such as the ability to list items in multiple categories, promote listings through sponsored ads, and access discounted shipping rates. Additionally, eBay has a system to protect buyers and sellers from fraud and disputes. If there is a problem with a transaction, buyers and sellers can work with eBay’s customer service team to resolve the issue.
Functions associated with the System
eBay is an online marketplace that allows users to buy and sell various goods and services. As such, it performs several functions to facilitate these transactions:
* Listing: eBay will enable users to create listings for items they want to sell. These listings include details about the item, such as the price, condition, and shipping fees.
* Searching: eBay provides a function that allows users to browse and find items that suit their interests. Users can search using keywords or browse through categories to find products that match their interests.
* Bidding: eBay allows users to bid on items sold through an auction system. Bidders can place bids on an item, and the highest bidder will win it at the auction’s end (Hasker and Sickles, 2010).
* Payment: eBay provides a secure payment system that allows buyers to pay for their purchases using various methods, including credit cards, debit cards, and PayPal.
* Shipping: eBay offers various services to help sellers ship their items to buyers, including discounted shipping rates and the ability to print shipping labels directly from the eBay website.
* Customer service: eBay has a customer service team to help buyers and sellers with issues or questions. This team can assist with disputes, fraud prevention, and other matters related to transactions on the platform.
* Fraud prevention: eBay has systems to protect buyers and sellers from fraud. It includes verifying the identity of users, monitoring transactions for suspicious activity, and providing resources to help users protect themselves from fraud.
The Business Problem the System was Introduced to Fix
eBay was founded in 1995 to solve many people’s problems: how to buy and sell goods and services online. Before the advent of eBay, there were very few options for buying and selling items online, and the few existing options were often limited in scope and not very user-friendly. eBay was introduced as a solution to this problem by providing a platform where anyone could easily buy and sell various goods and services. It allowed people to reach a global audience of potential buyers and sellers and provided a secure payment system to protect both parties from fraud. In addition to solving the problem of buying and selling items online, eBay also addressed other issues people faced when trying to buy and sell items. For example, it made it easier for people to find rare or hard-to-find items and provided a way to sell items they no longer wanted or needed. Overall, eBay was introduced as a solution to the problem of buying and selling goods and services online, and it has become a popular and successful platform for doing so.
Explain The IS Strategy Triangle and How the System in Focus May Support One or Many of the Strategies of the Organisation - Read Their Mission Statement and Policies
eBay’s IS strategy triangle is a framework the company uses to guide its information systems (IS) strategy and investments (Ivory Research, 2021). The triangle consists of three main components:
1 Customer value: eBay’s IS strategy is focused on delivering value to customers through its platform. This includes making it easy for customers to find the items they want, providing a secure payment system, and offering various services to help vendors market and ship their products.
2 Business value: eBay’s IS strategy also aims to deliver value to the business by improving efficiency and profitability. It includes streamlining processes, automating tasks, and using data analytics to make informed business decisions (Hardy, MacRury and Powell, 2018).
3 Technical value: Finally, eBay’s IS strategy focuses on delivering technical value by leveraging the latest technologies to improve the user experience and the platform’s performance (UK Essays, 2017). It includes using artificial intelligence, machine learning, and data analytics to improve the search function and personalise the user experience.
eBay’s mission statement and policies are aligned with these strategies. The company’s mi...