Dilemma of Dealing with Both Difficult and Easy Clients

Journal Three
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This week, my supervisor asked me to run a second group titled AAA Group. He encouraged me to pay attention to every step of dealing with both difficult and easy clients. I had to deal with a client who told another client that the doctor gave him wrong treatment options or medicines. Mr. Miller raised his voiced and gave rise to a dilemma which was difficult for me to deal with. He shouted at the client and wanted everyone to stay silent, but the client did not shut down. Later on, my supervisor told me that Mr. Miller was wrong and I was right. During this week, I helped them prepare for auditing, made calls to clients and book their appointments with the management.
My supervisor always advised me to take...