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Subject:
Psychology
Type:
Essay
Language:
English (U.S.)
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Topic:
PDE-U3D
Essay Instructions:
How to Pinpoint and Measure Performance
Pinpointing is a critical skill in creating effective work environments. In this discussion, you will pinpoint and define behavior and results. Additionally, you will select and apply key concepts to help an organization effectively measure performance.
Scenario:
Your company, Acme Behavior Consultation, Inc., has asked you to review a new case. Your client is Care Relief, a large in-home respite care service provider for families with children who have special needs. Care Relief is funded by private pay from families, as well as payment from health insurance companies. Care Relief is having some issues in the area of staff performance and have asked for assistance with strategies to measure the performance of the staff.
Quarterly satisfaction surveys indicate that families using Care Relief services are very dissatisfied with employees providing care to their loved ones with special needs. Issues include:
Tardiness
Unprofessional Behavior
Care Relief is hoping that Acme can help decrease the number of client complaints and increase ratings in the area of client satisfaction.
For this Discussion:
Pinpoint one specific result for Care Relief and two behaviors to change.
Include operational definitions for the two behaviors that are pinpointed for change.
Describe why you selected the specific result and behaviors to pinpoint as they relate to the scenario at Care Relief.
Discuss how you would measure the behaviors pinpointed for change, including the type of measurement that would be used.
Discuss the importance of measurement and operational definitions to the creation of appropriate behavior management plans for staff.
In your textbook read:
Chapter 10: “Pinpointing”
Chapter 11: “The Effective Use of Measurement”
https://purdueuniversityglobal(dot)vitalsource(dot)com/reader/books/9781260462326/epubcfi/6/14[%3Bvnd.vst.idref%3DPart_01]!/4/2
https://www(dot)icloud(dot)com/iclouddrive/0bd7O_OO7PZWRsZHzBAMgYKWQ#behavior-modification-principles-and-procedures-6th-edition-original-pdf-1701742378
Essay Sample Content Preview:
How to Pinpoint and Measure Performance
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How to Pinpoint and Measure Performance
For Care Relief, one particular result of pinpointing and measuring performance is the improvement in the quality of care services delivered to families, leaving them satisfied. Two behaviors to change in this scenario could be staff tardiness and unprofessional conduct. An operational definition of staff tardiness can be theorized as when an individual cannot be found where they are expected to be found at a particular time when they are required to be at the predetermined setting but rather shows up to the predetermined setting after the time they were expected to be at the particular place has elapsed. Based on Aunger et al.'s (2023) arguments, unprofessional behavior can be understood as any conduct, whether inside or outside the healthcare facility, that is detrimental to another indivi...
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