Planning for Training Session
This assignment will provide the structure for the actual objectives, assessments, and instructional experiences and materials you will fully develop later in the course.
Based on the findings from your needs assessment, in 750-1,000 words total, do the following:
Explain how you will go about solving the organizational problem you identified.
Describe your general approach to the training solution you will develop.
Write one to two learning objectives that will be the desired performance outcome of your intended learners.
Describe the assessments you will use, both formative and summative, to assess how well your learners meet the objectives.
Explain why your assessment techniques will be appropriate and effective in assessing student learning.
Explain the learning materials you will gather and construct that will give the learners the knowledge and skills they will need to meet the objectives.
Explain why the materials and learning experiences you provide will be effective in helping the learners meet the objectives.
Cite at least three academic sources to support your claims.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.
Planning for a Training Session
Author’s Name
Institutional Affiliation
Course Code and Name
Professor’s Name
Date
Planning for a Training Session
The most significant thing about a needs assessment is that it helps in identifying the cause of the problem, the extent, and the best solution. My organization’s issue is the inability of employees to use the newly implemented customer relationship management (CRM) software. As such, having determined the primary problem, it becomes easier to address it. In the scenario at hand, the company needs an effective training program that will help workers transition successfully from the traditional way of doing things to using the CRM system. Currently, many employees have resisted the change since they do not comprehend how the newly implemented software functions. As such, if these individuals are trained well on how to use the CRM software, they are likely to love using it in performing their daily operations.
My general approach is to ensure that employees are well-trained to adopt the CRM software in undertaking their duties. In particular, the company did an impressive job to implement the CRM system. However, employees’ digital literacy matters the most since it influences how these individuals will use the CRM software to meet the set organizational goals and objectives (Kozanoglu & Abedin, 2021). My training program will be effective because it prioritizes employees’ use of the CRM system. In that light, the primary objective is to ensure that workers know how to use CRM software to perform their duties effectively and efficiently. Consequently, group and individual training is required to ensure that employees comprehend how the system functions and how it facilitates the success of organizational operations.
The primary desired performance outcome of the intended learners is a proper understanding of the CRM software. The system was implemented three months ago and employees were not trained thoroughly on how to use the software. On that note, only a few of them know how to use the CRM system optimally. With an effective training program, workers will be able to use the CRM program well to perform their daily tasks. The second learning objective is to enhance digital literacy among employees. Some workers have been with the company for a long period and have never used technology to perform their duties. Such individuals should be taught about the importance of the CRM system in not only making their work easier but also how it facilitates proper interactions with stakeholders, such as customers. As such, intended learners should know how to use the CRM software well at the end of this training program.
Formative assessment will help to monitor the learning process and provide feedback to improve knowledge acquisition, while summative assessment will me...