Critical Incident Questionnaire

The Critical Incident Technique can be used to reflect on situations in which things don't go the way we'd like, whether through our own error or because of other issues. In this assignment, you'll be reflecting on one of these situations related to your personal information management.

To prepare for this assignment, read Keeping Found Things Found, page 255 (attached file)

Think of a time in recent memory that you had an issue related to finding information. This could relate to finding new information or re-finding information you thought you’d already found (an email, a website, a document, etc.).

Describe this incident and write a short narrative (at least 250 words), responding to the following questions:

What was the reason this incident occurred?

What did you do in response to the incident?

How did you feel while you were dealing with the incident?

What was the outcome of the incident?

How do you think you’ll do things differently in the future as a result of this incident?