Veterinary Computer Software and Interpersonal Communication
Paper 1: Veterinary Computer Software
Many veterinary clinics and hospitals rely heavily on computers for day-to-day operations. Computer software companies are constantly developing and upgrading programs for use in veterinary medicine.
Imagine you're the head veterinary technician working in a multidoctor veterinary practice. The practice owner is considering upgrading the outdated invoicing software and paper medical records, wanting to replace them with veterinary management software that can perform a wide variety of management functions.
The practice owner wants each member of the veterinary team to gather information on two different brands of veterinary management software. Each team member will compile his or her information into a written report, which will be given to the practice owner and practice manager to help them make their decision.
As the head technician, you're given the first choice on which software brands to research. Select two different brands of veterinary management software. Research each software brand, paying attention to the items in the following list, and then write a research paper that compares and contrasts the two software brands, including (but not limiting your writing to) the following information:
Name the two brands of software that you've chosen, and give a brief description of each of them.
Include information about the companies that make the software.
-What are some benefits for a practice using a software program?
-List office features and functions, as well as pros and cons of each software package—what does each program do, or not do?
-How are technical support issues handled?
-How is loss of data prevented in each type of program?
-Is this a cloud- or server-based program? What hardware or software might be required?
-Is training provided? In what ways?
-Are laboratory and imaging results imported? Provide details on those that are compatible with the software program being discussed.
Paper 2: Interpersonal Communication
Describe techniques for being a good listener. What can you do to clarify what a client or coworker is saying to you? Also, describe some ways you can communicate clearly so a client or coworker will not only listen to you but fully understand what you're saying.
Be sure to include the following:
Body language
Nonverbal communication/gestures (including possible cultural differences that might arise)
Paraphrasing
Eye contact
Discrimination and prejudices
Patient records/handouts and brochures
Any other pertinent information you deem important
Next, provide at least two specific scenarios that relate to dealing with others in a hospital setting, and how and why you might use the previously mentioned techniques in these scenarios. Be sure to include multiple examples from the list above. Describe how those techniques would be used in your scenarios. These examples may include conflict with a coworker, conflict with an employee, dealing with a difficult client, or having an emotional conversation with a client
Project Specifications
Your project must be submitted as a Word document (.docx, .doc)*.
Each title page should contain the following information:
The title: Veterinary Office Management Research Project
Your name
Your student number
The date your project was submitted
Each paper should be easy to read with appropriate font, double spacing, and correct spelling, grammar, and sentence and paragraph structure. You should use proper APA format for your reference page and in-text citations.
The recommended length is 2–4 pages per paper, excluding title and reference pages.
Each research paper should include at least three references. The information must be supported by trusted veterinary medical publications and websites. You can use your Penn Foster Veterinary Office Management courses for assistance, but they should not be your main source of data. Don't use sites such as Wikipedia.
If you don't have prior experience writing research papers, the Penn Foster Library offers assistance in writing a research paper and citing references.
Plagiarism is taking any part of a published piece of work and using it as your own. This also applies to those sections where you might change the wording slightly, or periodically interject personal comments. This also applies to sections in which whole paragraphs or pages were quoted from a source. Plagiarism is unacceptable at Penn Foster College. This is a reminder of the expectation to which all Penn Foster College students are held. Per your Student Handbook, students are expected to conduct themselves with the highest academic and ethical standards. Failure to do so results in disciplinary action. Be sure you're properly citing your resources in APA format.
Veterinary Office Management Research Project Paper 1 and Paper 2
Author’s Name
The Institutional Affiliation
Course Number and Name
Instructor Name
Assignment Due Date
Paper 1
Two veterinary management programs are “VetTech Pro” and “PawCare EMR.” PawCare EMR contains tools for storing correct medical records and more complex clinical processes, whereas VetTech Pro is designed to be easy to use and run a profitable business (AnimalTech, 2023). PawCare EMR includes features for storing accurate medical records and more advanced clinical workflows.
AnimalTech Solutions is the company that created the animal hospital administration software known as VetTech Pro. Providing veterinary clinics of all sizes and shapes with excellent and easy-to-use solutions is the organization’s primary mission (AnimalTech, 2023). The objectives of the software are stated to be the reduction of administrative duties, the improvement of patient care, and the facilitation of improved connection with customers. PawCare EMR, developed by VetSys Innovations, is a software application that helps keep digital records of animals’ medical conditions (Versys, 2023). It is the exclusive emphasis of the company to create products and services for the veterinary industry, and its ultimate objective is to supply cutting-edge technology to veterinary clinics so that those facilities can improve the care they provide to their patients and more effectively carry out clinical operations.
VetTech Pro software is a user-friendly interface that can be customized to meet the needs of any medical organization. Helps with appointment scheduling, billing, stock management, and patient records (AnimalTech, 2023). Reminders sent to customers via e-mail and text allow them to stay in touch. Offers in-depth analysis and statistical information to help guide your decision-making. PawCare EMR Specific architectural components that promote the animals’ well-being. The present method used to record and keep track of patients’ medical histories requires certain modifications (Versys, 2023). Integration of diagnostic and imaging procedures into patient profiles, resulting in their completion.
Some of the capabilities and characteristics of this software include many aspects. Some tasks involved are keeping appointments, filing, and sending out medical invoices. Management of inventory and placing of orders also become more manageable. Tools like notes and follow-ups are beneficial for maintaining customer connection (Arkow, 2020). The data gathered by the imaging department and the laboratory are pooled and readily available to the public. Computerized medical records that include detailed models that can be altered. Combination with diagnostic resources from both inside and outside the organization. Unique components are required to treat various animal species and medical conditions.
VetTech pro and PawCare EMR have some, pros and cons of which deviate them from each other VetTech Pro is a user interface that is both inviting and easy to understand. The software contains the techniques for having productive conversations with customers. Certainly, it can be challenging to change to some procedures in VetTech Pro. There is no predetermined time for a response from the technical support team (Bamidele Falowo & Festus Akimoladun, 2020). Whereas, PawCare EMR is known for its efficient integration of diagnostic information enables the creation of comprehensive patient records. Also, there is a need for innovative methods of treatment planning. Some short comings of PawCare EMR include the high level of specialization in the program is directly responsible for the steep learning curve that it presents. Moreover, there are not too many ways to integrate it with other apps.
These software programs also provide technical assistance. You can contact a representative via telephone, e-mail, or live chat during regular business hours. Access to digital versions of training and reference materials is possible (Bamidele Falowo & Festus Akimoladun, 2020). Staff members who are experts in veterinary medicine are available and can assist you. During regular business hours, assistance can be reached via phone or e-mail.
Regular data backups should be carried out automatically to avoid data loss. Cooperative computing in the cloud for the storage of data. The data is backed up regularly; you can store copies locally if desired. Encryption ensures the safety of sensitive information. Cloud-based software can be accessed from any device with an internet connection (Crossley et al., 2020). A web browser capable of the required functionality is required. Cloud-based and on-premises installations are both supported by this feature. Both the hardware and the software must be compatible.
There are some valuable methods used in training, including some aspects. Employees are allowed to participate in orientation and training courses. Digital formats allow access to tutorials and how-to guides (Crossley et al., 2020). Training will be provided on-site to assist employees with the transition. On the internet, you will find various resources, including video tutorials.
It is suitable for use with a comprehensive imaging and laboratory apparatus selection. Streamlines the process of inputting and displaying data. Also, it provides capability in the application of several diagnostic procedures. The software programs import data for quick analysis is possible in the imaging and laboratory realms (El-Sayed & Kamel, 2018). Overall, veterinary clinics have the potential to benefit from utilizing either VetTech Pro or PawCare EMR due to the unique sets of capabilities that each product possesses. The veterinary clinic’s priorities and special requirements should be the deciding factors in choosing one of these software packages over the other.
References
AnimalTech. (2023). Retrieved from /about.php
Arkow, P. (2020). Human–animal relationships and social work: Opportunities b...