Plan of a New Starbucks District Manager
Opening Your New Starbucks Locations Paper
[WLOs: 1, 2, 3] [CLOs: 2, 3, 5]
Prior to completing this assignment, review Chapters 3 and 4.
For this assignment, assume the following scenario: You have been the manager of a Starbucks store in the Midwest for the past 2 years. The store is owned by a Starbucks franchisee who owns 20 other Starbucks locations. Your employer took an employee inventory and examined all current employees. The owner noted that you have a highly successful track record. You have been recognized for doing an exceptional job staffing, leading, training, coaching, and managing people. You have also been recognized for successfully managing all key components of your store, and you have successfully managed key business drivers such as cash, profits, growth, asset utilization, and people. In regard to the metrics that are used to measure the 20 Starbucks’ stores for sales, quality, and customer service, your store is the top performing store in the owner’s system.
Congratulations! You have just been promoted to district manager! The Starbucks franchisee sees your growth potential and the growth potential in your geographic area. The owner now has committed significant capital and plans to open five new locations over the next two years. You will be given complete autonomy, authority, and responsibility to structure, staff, and operate these five new locations. You will be playing a key role in this expansion for growth.
For this assignment, you will prepare a four- to five-page plan as the new Starbucks district manager.
You must organize your paper using the following section headings and include additional section headings as needed (see the APA Style ElementsLinks to an external site. resource for information on proper level leadings):
Introduction
Provide a well-organized introduction to the paper.
Job Design
Explain your chosen job design including
job description and
job specification.
Hiring Plan
Identify a hiring plan?
Training Plan
Create a training plan?
Management Plan
Formulate a management plan?
Conclusion
Summarize the main points that you want the reader to remember
Your paper must include at least three scholarly (not older than 5 years old) and/or credible sources in addition to the textbook (that is four total) and be formatted according to APA Style guidelines as outlined in the Writing Center.
Opening your New Starbucks Locations Paper
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It is an honor for me to be selected as the new district manager for Starbucks and, most importantly, have been allowed to expand the company to five other new locations. As much as this is new territory to me, I also would like to take the challenge and prove my worth in the company by ensuring that the five divisions work effectively and their performance is high. Having a new division will automatically have its challenges, such as cultural differences, legal and regulatory challenges, and the fear of the unknown. However, I believe my two years in the company have given me enough experience and skills to handle the challenges head-on. My goal for the five divisions is to maintain the high standards of quality that Starbucks is known for, the high customer service, and improved financial performance. Additionally, I must nurture the company's core values in all the locations, maintaining its reputation. This paper will outline my plan for the job design, including the job description and specification, as well as my hiring, training, and management plans.
Job Design
Job description
A job description can be defined as a document that outlines the responsibilities, duties, and requirements of a specific job position. It guides the employee in understanding their role in the organization and what is expected of them. The barista will be responsible for crafting and delicious serving coffee and other beverages to our customers, maintaining a clean and organized store, and providing exceptional customer service. On the other hand, the shift supervisor will help manage the store operations during their shifts, such as ensuring cleanliness and that the clients are served appropriately. The store manager will ensure that all aspects of the store operations, such as hiring, training, and finances, are completed, and they will collaborate with me. On the other hand, the bakers will be responsible for preparing everything required for the baking department, while finally, the cleaners will be responsible for the store's cleanliness.
Job specification.
Job specification is the list of requirements the applicants must have to be considered for a particular job. They include the level of education, experience, and other specifications such as qualities (Management Study Guide, 2023). Its primary goal is to give candidates an overview of a particular job requirement to grasp better the skills required, the facts about job responsibilities, and how to evaluate themselves to determine whether they are qualified to apply. The job specifications will be divided into entry-level or expert levels. Entry-level employees such as cleaners and baristas require little or no expertise. However, they need to have attained a high school diploma, and they need to show the qualities of good customer service. The leaders, including shift supervisors, will require at least two years of experience in the same role, and bakers will need to have gone through the hospitality school and have years of experience. For all employees, cultural competency is vital because, at Starbucks, various clients with different cultures come into the store. Additionally, all the employees must have the willingness to learn and positive customer relations.
Hiring Plan
Over the years, I have learned that attracting and retaining the best talents is crucial for maintaining the organizational reputation and being among the top leading company in the food and beverage sector. The development of the hiring plan should be a combined effort of me and the human resource, as they are specifically trained to utilize talent management strategies to recruit the employees that fit the organizational needs (Wardlaw, 2019). First, we need to clearly define the job requirements and the qualifications required for the job, then advertise through various platforms to ensure that we have a diverse pool of candidates. In Starbucks, employee diversity has helped maintain our co...