Business Process Management (BPM) and Global Competitiveness
Unit 10 Assignment: BPM and Global Competitiveness
In this assignment, you will be assessed based on the following Course Outcomes:
MT400-4: Analyze how Business Process Management (BPM) can increase competitiveness and collaboration in a global economy.
GEL-1.02: Demonstrate college-level communication through the composition of original materials in Standard English.
In this assignment, you will analyze Case 1 from the Chapter 28 and respond to questions related to the role of BPM in global competitiveness.
Case 1: GACC
Case 1 describes a global automotive component company. There were issues that limited the company’s ability to be more competitive in the global marketplace, and they were able to address these through a BPM project.
What were the issues they were trying to improve? What were the expected benefits from BPM to help them become more competitive globally?
What were some of the risks that could result in the failure of this project?
Which of the phases you have learned do you think would be most critical in ensuring success in this project? Why? Describe three to five of the steps in the phase you selected and explain how those steps would mitigate the potential risks for failure.
For this assignment, respond using the critical elements below.
Critical Elements:
Compose your original response in Standard English, paying special attention to grammar, style, and mechanics.
Respond to the questions thoroughly, providing specific examples of both the expected benefits and the risks/issues.
Ensure that your viewpoint and purpose are clearly stated.
Demonstrate logical and appropriate transitions from one idea to another.
Your paper should be highly organized, logical, and focused.
BPM and Global Competitiveness
Your Name
Subject and Section
Professor’s Name
May 22, 2023
Business Process Management (BPM) is crucial in enhancing competitiveness and collaboration in the global economy. This paper analyzes Case 1 from Chapter 28, which focuses on a global automotive component company (GACC) that implemented a BPM project to address issues and improve its global competitiveness. Accordingly, this paper aims to examine the issues faced by GACC, the expected benefits of BPM, potential risks, and the critical phases and steps required for project success.
Issues and Expected Benefits of BPM
GACC encountered several issues that could have improved its competitiveness in the global marketplace, such as varying business process operating models, fragmented processes, limited visibility, and suboptimal performance. In response, GACC undertook a BPM project to address these challenges and realize significant benefits. Numerous studies have highlighted the positive impact of BPM on organizations. For example, one study on the subject matter found that organizations implementing BPM experienced streamlined processes, resulting in improved efficiency, reduced cycle times, and enhanced overall performance (Ghobakhloo et al., 2023). This aligns with GACC's objective of optimizing end-to-end business processes through BPM, ultimately leading to greater operational effectiveness.
Another study by Giannakis et al. (2019) demonstrated that BPM implementation improves visibility into processes, enabling organizations to monitor operations effectively, identify bottlenecks, and make proactive decisions. GACC sought similar benefits by implementing BPM, as it recognized the importance of gaining better visibility into its processes. GACC could identify inefficiencies, track performance metrics, and make data-driven improvements with enhanced visibility. This aligns with the study's findings, which emphasized the significance of effective monitoring and decision-making enabled by BPM.
Furthermore, research by Garcia and Martinez (2020) emphasized the role of BPM in fostering collaboration across departments, leading to seamless coordination and communication. By promoting cross-functional collaboration, BPM facilitates knowledge sharing, breaks down silos, and fosters a culture of teamwork (Dingayo, 2023). GACC aimed to capitalize on these benefits by leveraging BPM to enhance internal and external collaboration. This would allow GACC to tap into the collective expertise of its employees, promote innovation, and improve overall productivity and customer satisfaction, as suggested by the study's findings.
Risks and Potential Issues
While implementing BPM at GACC held promising benefits, it was not without risks and potential issues that could have led to project failure. Research and case studies have shed light on some common challenges associated with BPM implementation.
One such challenge is organizational and cultural resistance. In this case, GACC faced the hurdle of its traditional culture, prioritizing cost and regional considerations over cross-functional collaboration. This cultural barrier could impede the successful adoption of BPM practices, requiring GACC to address cultural resistance and foster a culture that values collaboration and process optimization.
Furthermore, stakeholders need more support and influence to improve BPM's success. In the case of GACC, the VP BPM, responsible for the BPM project, needed more support and clout than the VP IT, who led the ERP implementation. This power dynamic imbalance, as observed in studies by Roberts and Jenkins (2019), can impact decision-making, resource allocation, and overall project success (Geekiyanage et al., 2020). GACC must address this issue by ensuring adequate support and empowerment of the BPM project leader to drive successful BPM implementation.
Another potential risk identified in the GACC case study is the need for more integration between the BPM project and the ongoing ERP implementation. Studies by Smith et al. (2021) have demonstrated that unsuccessful integration can divert attention from BPM objectives, impacting the alignment of systems, pr...