Cost of Quality

Cost of Quality Course Name Subject Professor Date Waffle House and McDonald’s are two fast-food restaurants with excellent services, but they may boost them with minimal improvements. For instance, Waffle House makes it easy for a client to place an order, which takes a reasonable amount of time before being ready for pick-up. The respectable and welcoming attitude of the front counter staff adds to the experience’s quality. Besides these aspects, the establishment has a clean and well-aerated interior. However, the restaurant could further improve its services by increasing the number of employees in peak hours to minimize the wait time further and shorten the queue that builds. McDonald’s service quality would rank lower tha...