Cost of Quality Classmate Response

Week 9 Discussion - Cost of Quality Classmate Response -Less than half page -Single space Please respond to the following: 1-Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality. 2-Evaluate the two fast-food restaurants in terms of the "Seven QC tools" discussed in Chapter 16 of textbook, OM. Determine the top three QC tools that tend to be most valuable to business owners. 3-3-Explain your rationale. Reply from Roger Wolfe Hi class, my two fast food restaurants Chipotle and Chick-fil-a. By any measure, Chipotle Mexican Grill was a success story in the restaurant business. It grew from one location in 1993 to over 2,000 locations by 2016 and essentially created the fast casual dining category. Its stock appreciated more than 1,000% in the ten years following its 2006 IPO. Chipotle needs to stay on top of their quality issues for improvement from the past. Chick-fil-a is my favorite fast-food restaurant because, I love how they are always fully staffed inside and outside the restaurants. No matter what location I visit, the great service is always the best. For improvement, I believe because of their busy drive-through lanes, they can add a third lane for a faster flow. Companies in the service industry have their own parameters in terms of quality and quantity which are used as a consideration of measures prior to purchasing a particular service. In many cases, it is found that the number of customers in a restaurant is the effect of the quality of the service provided. As for this exact case, management has complained about the minimum number of customers visiting. Therefore, research based on the new seven tools method has been carried out to resolve this management issue. With the method, there were a few identified conflicts found in the restaurant’s services, one of which is the lack of advertising, delayed service, absence of a dynamic atmosphere along with location that is deemed un-strategic. Check sheet-cleaning and sanitation checklist, cause-and-effect diagram-you will need to identify what has caused the problem, Control Chart-changes in data