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1 pages/≈275 words
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Subject:
Business & Marketing
Type:
Coursework
Language:
English (U.S.)
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Topic:
Bank USA-Forecasting Helpdesk Demand by Day
Coursework Instructions:
Week 5 Discussion - Bank USA - Forecasting Helpdesk Demand by Day
-Worth 30 points
-Use SWS Strayer Writing
-Less than half a page
-1 source from textbook
-Chapter 9 -Operation and Supply Chain Management, author: David Collier, 2nd edition
Review "Bank USA: Forecasting Help Desk Demand by Day" from the end of Chapter 9 in the textbook. Then, please use the information to respond to the following:
-From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
Using the call volume data in the case, select a forecasting model to forecast the short-term demand.
-Justify why this model was selected over other forecasting models.
-Support your position.
Coursework Sample Content Preview:
Bank USA-Forecasting Helpdesk Demand by Day
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The Help Desk faces customer satisfaction issues due to long wait times, employee burnout, and an inadequate workforce. The company can mitigate and address these issues through employee capacity building to refine their skills and improve their turnaround time while solving queries (Collier, 1). The firm should rein...
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