UAB Medicine Medical Office Procedures
1. Introduction Section ………………………………………………………/10 (1 mark each)
Clinic Logo (on all pages as a water mark)
Title page and Reference page at the end of this document.
Mission Statement (behind title page)
Table of Content in numerical order (corresponding to each section)
Hours of Operation (include name, address, phone, fax, email & map)
Staff list & duties i.e. Primary Physician, Office Manager, MOA
Matrix (bottom of page in each section except on Title page & Table of Contents )
Section Dividers (labeled) NOTED; for online students use a title page in place of dividers
Use regular Times New Roman, size 12 font with margins of 1-1-1-1. (normal)
Discuss your project with your team to determine how to share the work and notify your instructor with each team’s duties. Be sure to include the marking sheet.
2. Additional Sections
These sections should be in this order after introduction section and must include all items listed below each section.
A. Appointment scheduling;
Appointment Book Protocols (include a blank sample & a completed Day sheet), Scheduling types employed in the office, Time Units used, Abbreviations used in scheduling, Billing Codes (common for your clinic) Referrals (which clinic/hospitals/specialists you refer to) and
Surgery Protocols ………………………………………………./20
B. Asepsis in the office; Protocols for sanitizing, Disinfection, Sterilizing, Autoclave the office (include descriptions of each), Disease Process/ Standard Precautions/Universal Precautions (what & when followed in office), Hand washing Protocols for your office (sign as well) ……………/15
C. Daily routine with opening/closing checklist and during day routine …………………/10
D. Dress code; do’s & don’ts including types of dress, make up, jewelry etc……………. /5
E. Inventory/supplies; (https://regencymed(dot)com/ ) purchase order examples, Invoice example & protocols for dealing with the invoice, Inventory list & types of inventory including who orders/receives/storing protocols including when (show in a map of office) …………/10
F. Office correspondence; letter head, example of a referral letter, protocol how letter is to be written including punctuation style, Mail (who does, when, mail pick up when office is closed for any length of time) ………………………………………………………. /15
G. Telephone technique; do’s/don’ts, Screening Calls Protocols, Message Taking Protocols, Emergency Calls Protocols …………………………………………………/15
UAB Medicine Medical Office Procedures
Student Name
University
Course
Professor Name
Date
UAB Medicine Medical Office Procedures
Mission Statement
UAB Medicine’s mission statement is “to deliver world-class patient care to the residents of Alabama and beyond, advance medical science through pioneering research, and train the sharpest medical minds.”
Table of Contents UAB Medicine Medical Office Procedures. 2 Mission Statement 2 Hours of Operation. 4 UAB Medicine Map. 5 Staff List and Duties. 5 Primary Physician. 5 Office Manager 6 MOA (Medical Office Assistants) 6 Appointment Scheduling. 7 UAB Medicine’s Completed Day sheet 7 UAB Medicine’s Blank Day sheet 8 Scheduling Types that UAB Medicine Employs in its Offices. 8 Time Units Used. 8 Abbreviations used in Scheduling. 9 Billing Codes. 9 Referral hospitals for UAB Medicine. 9 Surgery Protocols. 9 Asepsis in the Office. 9 Protocols for Sanitizing, Disinfection, and Sterilizing. 9 Standard Precautions for UAB Medicine. 10 Hand washing Protocols at UAB Medicine. 10 Daily Routine. 10 Dress Code. 10 Inventory/Supplies. 11 UAB Medicine Purchase Order 11 UAB Medicine Invoice. 11 Protocols for Dealing with the Invoice at UAB Medicine. 12 Inventory List and Types of Inventories at UAB Medicine. 13 Storing Protocols Map. 13 Office Correspondence. 14 Letter Head. 14 Example of a Referral Letter 15 Protocol How to Write a Letter 15 Telephone Technique. 16 Do’s/Don’ts. 16 Screening Calls Protocols and Message Taking Protocols. 16 Emergency Calls Protocols. 16 References. 18 Hours of Operation
Name: UAB Medicine
Address: 1808 7th Ave S # Bbd503, Birmingham, AL 35233, United States
Phone: +1 205-934-7008
Fax: 205-975-6900
Email: [email protected]
Hours of operation: UAB Medicine’s hours of operation are as follows.
Monday to Friday is from 7:00 a.m. to 7:00 p.m., Saturday is 8:00 a.m. to 3:00 p.m., and Sunday is 1:00 p.m. to 5:00 p.m. The clinic closes on New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the day after, and Christmas Day.
UAB Medicine Map
Staff List and Duties
Primary Physician
UAB Medicine has several primary physicians, including Stephen Bell, MD., Emily Boohaker, MD., and Shannon Box, CRNP, FNP-C. These specialists assist patients in managing their health to get well fast. The doctors regularly check, diagnose, and treat various diseases and injuries.
Office Manager
Doctor Leah Rose is the office manager at UAB Medicine. The specialist’s duties include monitoring the budget and billing payments at the hospital. The doctor orders medical supplies and develops and implements office procedures and rules. Moreover, the physician supervises office workers and maintains employees and medical records.
MOA (Medical Office Assistants)
Medical office assistants at UAB Medicine prepare sick individuals before doctors arrive to complete patients’ visits appropriately. Adams and Markowitz (2018) assert that medical office assistants manage and update hospital patient records. At UAB Medicine, the MOAs also oversee inventory for medical supplies in the clinic.
Appointment Scheduling
UAB Medicine’s Completed Day sheet
UAB Medicine’s Blank Day sheet
Scheduling Types that UAB Medicine Employs in its Offices
UAB Medicine has an online platform that helps in offering excellent customer service through devoted appointment specialists. According to Eccles et al. (2019), hospitals prefer nurses proficient in using IT solutions to help patients who use online platforms to book appointments. Some of UAB Medicine’s scheduling types that they use comprise Urgent Care, UAB Medicine 4YOU, LiveChat, and UAB eMedicine.
Time Units Used
The following are the hospital's working hours.
Monday to Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 3:00 p.m.
Sunday: 1:00 p.m. to 5:00 p.m.
Abbreviations used in Scheduling
UAB Medicine abbreviations include F/S – Flu Shot, Imm -Immunization, RS – Rescheduled, ECG or EKG – Electrocardiogram, NC – New Client, and US or u/s – Ultrasound.
Billing Codes
When pricing for medical-care services, UAB Medicine adds the basic treatment fee to radiology services, anesthesia, and lab tests. Furthermore, the total prices for services depend on the assigned code. For instance, Codes “G0378”, "200," and "N/A" are the most common.
Referral hospitals for UAB Medicine
UAB Medicine refers patients to different hospitals depending on their diseases. The referral hospitals include The O’Neal Comprehensive Cancer Center and The UAB Cardiovascular Institute. These referral hospitals help align various surgeons, such as cardiologists and orthopedists.
Surgery Protocols
The surgery protocols at UAB Medicine start with a preoperative testing visit where doctors study x-rays and perform blood work, among other tests, while anesthesiologists interview patients. Afable et al. (2018) posit that an anesthesiologist discusses with patients to know whether the sick might need more tests or special anesthesia in their procedure. A day before the operation, a UAB Medicine surgeon asks the patient to take a particular diet and to che...
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