Process Improvement Tools and Techniques

Process Improvement Tools and Techniques Student's Name Institution Course # and Name Professor's Name Submission Date Process improvement tools are specific approaches tailored to evaluate processes and establish opportunities for advancement. Total Quality Management (TQM) is a process improvement system that management can implement to address client or patient dissatisfaction with an organizational setting. Customer satisfaction is an essential quality indicator and a competitive edge for any healthcare organization (Alzoubi et al., 2019). TQM is an approach that can be used to ensure that the services and products satisfy the customer's needs and expectations. In implementing TQM, I would first define quality objectives and goals based on customer expectations and needs, then communicate the same to everyone within the organization. Establishing qual...