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APA
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Health, Medicine, Nursing
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Coursework
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English (U.S.)
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Topic:
MHA 540 SLP module 1 INTRODUCTION TO QUALITY ASSURANCE AND QUALITY MANAGEMENT
Coursework Instructions:
Module 1 - SLP
INTRODUCTION TO QUALITY ASSURANCE AND QUALITY MANAGEMENT
Health care systems in the United States continue to move into an age of public transparency regarding their quality and safety of care, their patient outcomes, and also their patient satisfaction levels. Consumers of health care services are now arguably the most informed they have ever historically been when it comes to making the choice of where they want to receive their health care services. So much information is available online to help consumers research a single hospital or compare multiple health care facilities at once! Are you aware of how public the data is for hospitals’ quality, safety, outcomes, and satisfaction?
Using theCenters for Medicare and Medicaid Services “Hospital Compare” website, locate the data for two hospitals of interest to you. You may choose the two that are closest to your current location (or home location if deployed), but any facilities may be chosen. Run the hospital comparison, and then carefully study each portion of the review and ratings data for the two facilities. Then:
Analyze the quality, safety, outcomes, and satisfaction data for each of the two hospitals that you selected. What stands out in the data of each hospital from a managerial and also a consumer viewpoint?
What are the identified strengths and identified weaknesses of each facility in terms of their quality data?
If you were the future health care manager of these facilities, how could your concerns for each facility’s data be addressed? Be specific in your explanations.
SLP Assignment Expectations
Conduct additional research to gather sufficient information to support your analysis.
Provide a response of 3-5 pages, not including title page and references.
As we have multiple required items to be addressed herein, please use subheadings to show where you’re responding to each required item and to ensure that none are omitted.
Support your paper with peer-reviewed articles and reliable sources. Use at least two references from peer-reviewed sources. For additional information on how to recognize peer-reviewed journals, see:
Angelo State University Library. (n.d.). Library Guides: How to recognize peer-reviewed (refereed) journals. Retrieved from https://www(dot)angelo(dot)edu/services/library/handouts/peerrev.php
and for evaluating internet sources:
Georgetown University Library. (n.d.). Evaluating internet resources. Retrieved from
https://www(dot)library(dot)georgetown(dot)edu/tutorials/research-guides/evaluating-internet-content
You may use the following source to assist in your formatting your assignment:
Purdue Online Writing Lab. (n.d.). General APA guidelines. Retrieved from https://owl(dot)english(dot)purdue(dot)edu/owl/resource/560/01/
Paraphrase all source information into your own words carefully, and use in-text citations.
Coursework Sample Content Preview:
Introduction to Quality Assurance and Quality Management
Author’s Name
Institutional Affiliation
Course Code and Name
Professor’s Name
Date
Introduction to Quality Assurance and Quality Management
Christus Spohn Hospital: Quality, Safety, Outcomes, and Satisfaction Data
Christus Spohn Hospital Corpus Christi is a hospital that provides acute care to patients in Elizabeth Street, Corpus Christi, Texas. Following the analysis of its data, its critical essential conclusions can be drawn from the viewpoint of the hospital administrators, managers, and customers (Medicare.gov, 2023). From the analysis of its data, the management can get a platform to improve safety, quality, outcomes, and satisfaction of customers from the data. From the management perspective, the hospital is performing inconsistently on several important metrics, including outcome, safety, and quality, based on its data on the site (Choudhury & Asan, 2020). Although the hospital reports a significantly high metric in heart failure (1.2%) and heart attack at 14.5% and death rates in the hospital being at the national levels and norms of 12.6% in the hospital and 11.8% in the national levels Medicare.gov, 2023), the Medicare spending in the hospital that benefits patient with breathing problem are above the national averages.
Given the national average of 0.99 Medical care spending, the hospital reports an average of 1.09 Medical spending ratio and 1.05 taxes average. It indicates that the hospital's cost-management plans are improperly compared to the national averages, which means it cannot effectively guarantee the customers' effective allocation of resources without jeopardizing the quality of healthcare to the patients (Joshi et al., 2022). The fact that the hospital reported the cost of treating pneumonia ($22,685) being higher than the national average of $20,362 is an indication that treatment in the hospital is not cost-effective to the payer, and rates should be re-adjusted to provide customers with an increase financial sustainability (Choudhury & Asan, 2020). From the patient's perspective, their opinions tend to be affected significantly by healthcare decision-making. The hospital has space to improve patient outcomes and quality of care, which will help the hospital provide overall quality treatment and patient satisfaction, as indicated by the low rating from patient results and the hospital's 2-star rating.
South Texas Hospital: Quality, Safety, Outcomes, and Satisfaction Data
From the data of South Texas Surgical Hospital, the customer and managerial perspectives provide insightful findings. The hospital is performing well in seve...
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