Cross-Cultural Communication in Health Settings

Cross-Cultural Communication in Health Settings Student’s Name Institutional Affiliation Course Name and Code Professor’s Name Submission Date Cross-Cultural Communication in Health Settings Situation A hospital located in an urban setting with patients from culturally diverse populations reported various difficulties in addressing the needs of LEP patients. A specific example was a Hispanic patient with LEP who required consultation and an appointment with a specialist a few days before a major surgery. The patient had some problems with listening to pre-surgery instructions, which caused anxiety and confusion regarding the surgery and its aftercare. Relation to CLAS Standards This situation immediately pertains to CLAS Standard 5, which states that service providers should translate for LEP people without charges. Under this standard, patients should be given information regarding the availability of language services as this will enhance timely access to healthcare services, enhancing patient satisfaction and outcomes. Addressing the Issue Out of the three approaches to dealing with the communication barrier, the healthcare facility should consider using professional interpreters. Hiring professional medical interpreters with the necessary language proficiency ensures that the information exchanged is correct and that important medical information is well communicated (Schiaffino et al., ...