Measurable Values: Strengths And Weaknesses Of The Systems

Measurable Values
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Measurable Values
Measurable organizational values measure the failure or success of a business’s projects in terms of the desired impact of the project, which can be expressed in nonfinancial or in financial terms. Each aspect of measurable organizational values (MOV) denotes a verifiable and agreed-to measure, which mirrors an organizational goal in terms of the project’s desired outcome CITATION Roh17 \l 1033 (Thakral, 2017). In this case, the paper determines the strengths and weaknesses of ERP, BI, and CRM and the impact of each strength and weakness. It also highlights the (MOV) that will come along with the introduction of the new system and enlists the potential benefits of the values.
Strengths and Weaknesses of the systems
Figure 1: The table below shows the characteristic comparison of the ERP, BI, and CRM systems.
Characteristics

ERP Reports

BI Reports

CRM Reports

Objectives of the System

The ERP is used to examine the indicators which determine the internal and current daily reports and activities.

The BI system is used to optimize processes, forecast external and internal data, examine a company’s essential performances, and predict the external and internal focus.

The objective of CRM reports is to examine indicators which determine the internal and current activities and daily business reports.

The level of decision

ERP reports are associated with medium to operational decisions

The BI reports are characterized by high and strategic decisions

The CRM reports facilitate low, to strategic and operational decisions in a firm

The level of user involvement

In the ERP reports, users get involved at the operational level of management

Users get involved during the strategic and executive level of management

Like the ERP, the involvement of users in CRM begins at the operational level of management

Data management

The ERP reports deals with Data Warehouse and Relational Databases.

The BI, on the other hand, deals with Data Mining, OLAP, and Data Warehouse.

Like the ERP, CRM also manages Data Warehouse and Rational Databases.

Age of data

ERP reports usually stores current data in its records

The BI deals with both prospective, current, and historical data

Likewise, the CRM stores prospective, current, as well as historical data records.

Level of detail

The ERP does not only have pre-aggregate and summarized details, but it also has detailed pieces of data

On the contrary, the BI commonly deals with aggregated details.

Like the ERP, the CRM handles pre-aggregate, summarized, and detailed information.

Number of transactions

ERP can record many transactions per second.

On the other hand, the BI can only manage to record several transactions per hour

CRM does not record any transaction.

Frequency of reports

The ERP has daily, weekly, and monthly records

The frequen...