Improve the Efficiency of Artificial Intelligence Voice Response Internal Memorandum

Internal Memorandum
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Internal Memorandum
TO : Bryony Gagan, VP Business & Legal Affairs, Netflix Inc.
FROM : Rachel Whetstone, Chief Communications Officer, Netflix Inc.
DATE : November 02, 2021
SUBJECT: Improve the Efficiency of Artificial Intelligence Voice Response
I write to you Bryony Gagan, VP Business & Legal Affairs, on the above subject on improving the efficiency of the Artificial Intelligence Voice Response.
I will present to you the challenges that exist with regard to our Artificial Intelligence Voice Response, and why it is imperative that we resolve them. I request your permission to research on this issue, present to you my action plan and bring to your attention the resources and budget that I will need to accomplish this.
From the feedback that we have received from our customers over the past three months, there exists challenges with this service, leading to a 20% drop in customer engangement with our voice response, a situation that threatens o...