Six sigma Proposal and project charter

Operational Excellence Project Part C: Six Sigma Proposal and Project Charter Student Name: Institution: Course: JWI 550: Operational ExcellenceProfessorDate Overview After the existing-state workflow analysis and the Kaizen improvement event, the present Six Sigma proposal is intended to work on the existing inefficiencies in the Customer Onboarding process of the Online Streaming Service. It consists of four departments, including the Marketing, IT, Customer Support, and the Customer, and is now hampered by manual information entry, slow interdepartmental communication, and inaccurate data inconsistency. The DMAIC methodology will be applied in this project to realize the quantifiable performance change in terms of lead time, accuracy of the data, and customer satisfaction. Potential Six Sigma Projects # Potential Project 1. Reduce Interdepartmental Communication Delays Target delays between Marketing and IT by introducing workflow automation and integrated notifications. 2. Improve Data Accuracy in Customer Onboarding Eliminate manual data re-entry errors through automatic data validation between Marketing forms and IT setup. 3. Decrease Total Onboarding Lead Time Redesign the end-to-end process to reduce cycle time from registration to service activation. Recommended Project: Reduce Interdepartmental Communication DelaysJustification: The longest wait time between the Marketing and IT setup requests is due to delays in communication, and this will directly increase the onboarding lead time and decrease customer satisfaction. The solution to this problem is in line with customer-centric objectives and internal efficiency. Project Charter Problem Statement At present, 35-40 percent of the total onboarding time is restricted by the waste of time in handing over the data between the Marketing department and the IT department because of transferring data manually and not using automation in routing. This has led to a lead time average of 3-5 days, rework on 20% of cases, and poor accuracy in setup, thereby impacting n...