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Subject:
Tourism
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Research Proposal
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English (U.S.)
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Topic:
Standards of Operation
Research Proposal Instructions:
OUR STANDARD: Guest sighting dusty walls and skirting boards does not only look bad for first impressions. We also have a duty of care to our guest and staff members that our rooms have been cleaned and sanitized to a high standard to prevent any form of cross contamination or bacteria growing on the dust build up particles. Dusty rooms only attract and absorb bacteria particles which can be passed on from person to person as they touch the surface if the area has not been cleaned correctly. In order to prevent the dust build up, you need to follow some strict cleaning procedures. Dust free Clean rooms provide our guest with an experience as they enter the room each time, the room looks and feels’ clean. So it must be clean EQUIPMENT PROCEDURE FOCUS POINTS: SAFETY MEASURES ETC
1.How to clean a shower.
2.How to clean a bathroomtiles
3.How to clean and defrost the fridge and frezer
4.How to clean the microwave
5.How to clean stove top
6.How to wash dishes
7.How to the kitchen bench top
8.How to make five star hotel bed
9.How to dust a room
10.How to wipe clean eletricalitems
11. How to stock a housekeeping trolley
12. Power cord and other hazard in a guest room
13. Finding food in a gust room occupied room
14. Handling rubbish
15. Finding and handling messy room (occupied and vacant)
Sop on the above with the under listed thanks
Standard,
Equipment
Procedures
Focus point
Safety measure
Health
Policies
Research Proposal Sample Content Preview:
Standards of Operation
Student:
Professor:
Course title:
Date:
Standards of Operation
How to clean a shower.
Standard
The shower should be cleaned once per week and even more more often if the shower is used frequently.
Equipment
Microfibre cloths
Soft abrasive pads
Trigger sprayer
Pump-up sprayer
Acidulate – shower cleaner
Spectrum HBV Disinfectant
Googles and gloves.
Procedures
Clean and disinfect every human contact surface
With the use of trigger sprayer containing cleaner disinfectant, mist the hand rails, the floor, faucets and shower head, and shower seat or chair.
Allow the disinfectant to dwell on the surfaces for ten minutes
Rinse all the surfaces.
Safety
Make sure that you wear gloves and other equipment for personal protection
Health
The disinfectant used has to be approved by the organization’s management
Policies
To make sure that all showers of the hotel are clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the shower cleaning procedures.
Focus points
Make sure that the shower surfaces are clean and shiny after cleaning
Ensure that the showers are dry after cleaning
How to clean bathroom tiles
Standard
Removing the surface dirt and dust is a vital step to getting the floor clean. It is important to keep the bathroom tiles clean for aesthetic and hygienic reasons.
Equipment
A foam gun
A flat mop
Mop pail
A cleaning cloth
Lemon disinfectant
Safety gloves and googles
A sprayer
Hosepipe
Procedures
Fill a foam gun with Butcher’s Rip Tide, also known as the shower room cleaner, at full length.
Connect the hosepipe to the source of water and attach the foam gun handle to the hosepipe.
Adjust the Brass Metering Stem to the proper setting.
To clean the bathroom wall tiles, stand six to eight feet from the bathroom wall tiles and then spray on foam, and let it work for about three minutes.
On heavy soap scam and hard water deposits, utilize a brown or white scrub pad.
Clean wall, floor and sink tiles of the bathroom using a flat mop and disinfect.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern.
Health
The spray and disinfectant used should be approved by the hotel’s administration
Policies
To make sure that all bathroom tiles are clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning bathroom tiles.
Focus points
Ensure that the bathroom tiles are clean and shiny after cleaning
Ensure that the bathroom tiles are dry after cleaning
How to clean and defrost the fridge and freezer
Standard
The fridge is one of the most significant appliances inside the kitchen and it is very important to keep it clean, cool, and defrosted. Through defrosting, you will eliminate the likelihood of damage cause the fridge because of ice build-ups which may crack the plastic or other parts inside the fridge.
Equipment
Multi-purpose cleaner
An old toothbrush
A pan
Hot water
Bicarbonate of soda
Procedures
The steps for defrosting:
Turn the refrigerator dial to off or defrost
Pull out frozen foods and ice cube trays
Put the frozen foods inside a cardboard box and then cover them using a newspaper.
Place a large pan of hot water inside the freezer in order to accelerate the process of defrosting. Do not punch or scrape the ice using a sharp tool. Just allow the ice to thaw out by itself.
Place a pan under the freezing section in order to catch water. When the pan gets full, empty it. If the refrigerator is turned off, ensure that the door is left open.
Steps for cleaning:
Since the refrigerator is already turned off or unplugged, take out the food and remove the drawers and shelves.
Fill the sink with water that is hot and soapy, and then leave the shelves to soak.
With tough food stains, a multipurpose cleaner can be used for spot cleaning. Leave for some time before scrubbing off with the use of an old toothbrush.
After spot cleaning, wipe the refrigerator with the use of hot soapy water.
Since the shelves were left to soak, it should be easy to wash off the stains. Clean the shelves using washing up liquid – water mixed with bicarbonate – in order to get a sparklng finish.
As you tackle the freezer, leave the drawers to soak in soapy, hot water.
Dry the drawers and the shelves and put back all the components within their right place. Clean the exterior of the refrigerator with the use of a multipurpose cleaner. You now have a clean refrigerator freezer.
Put back the food into the freezer and fridge.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern.
Health
The bicarbonate used should be approved by the hotel’s administration
Policies
To ensure that the fridge is clean and properly defrosted, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for defrosting and cleaning.
Focus points
Ensure that the refrigerator is clean and shiny after cleaning both in the interior and exterior
Ensure that the fridge does not have any frost
4. How to clean the microwave
Standard
It is vital to thoroughly clean the microwave given that it is prone to build up bacteria and bacteria. Keeping a high standard around food is of major importance. Cleaning of the microwave must be done regularly in order to keep the appliance germ-free and energy-efficient.
Equipment
A utility pail
Non-abrasive pad
Disinfecting cleaner
Clean towels.
Procedures
Unplug the microwave.
Fill a clean utility pail roughly ½ full with clean water and then place a clean towel inside the pail. Carry the pail to where the microwave is.
Spray a disinfecting cleaner directly onto each of the 6 interior sides of the microwave – the base, ceiling, and 4 walls.
Wipe surfaces until they are free of any food soil using a clean towel from the pail. Rinse the towel recurrently in water as needed and remove any heavy accumulations using non-abrasive pad.
Plug the microwave back into the electrical outlet.
If disposable gloves have been used, remove and discard them.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern. After finishing the cleaning and before returning to work, wash your hands.
Health
The disinfecting cleaner used should be approved by the hotel’s administration
Policies
To make sure that the microwave is acceptably clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning a microwave.
Focus points
Ensure that the microwave is clean and free from any food soil after cleaning
Ensure that the all the 6 interior sides of the microwave are dry and clean
5. How to clean stove top
Standard
The stovetop is frequently utilized and it is imperative to regularly clean the stovetop. In esence, it is vital to keep the stovetop clean for safe cooking.
Equipment
Scrub pad
Oven cleaner
Pail/bucket
Newspapers
Rubber gloves
A degreaser product
Procedures
Since you would be moving the stove around, disconnect the electricity and then turn off the gas.
Take out all the pieces that can be removed from the stove such as the gas burners, racks, drip pans, handles, and knobs, and take them outside.
Wear a set of rubber gloves and find a good quality oven cleaner. Cover the floor beneath the stove with newspaper layers.
Wipe the stove from the back to the front. Rinse the sponge well between the wipes. Utilize a scrub pad, the oven cleaner, as well as rubber gloves to clean under the stove. Use a degreaser product in removing any residues left. For spots that are stubborn, spray until they are soaked and then leave for a while.
Prepare the pail with more soapy, warm water. Wash the stove pieces inside the bucket using a scouring pad. Any grease will simply fall off, and rinse in clear water before letting dry.
Lastly, reassemble the stove and then reconnect the power and the gas. Once more, wipe down any residue and check to ensure that the oven and burners work properly.
Safety
Wear rubber gloves. After finishing the cleaning and before returning to work, wash your hands.
Health
The degreaser product used should be approved by the hotel’s administration
Policies
To ensure that the stovetop is clean, the supervisor in charge will supervise the work. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning a stovetop.
Focus points
Ensure that the stovetop is clean and free from any residues after cleaning
Ensure that the stovetop is shiny and sparkling
7. How to wash dishes
Standard
Dishes should be loaded in the dishwasher right away considering that the longer dirty dishes lie around, the longer time that bacteria has to multiply, and all dishes should be washed before the next day. Procrastinating on washing dishes is not worth it. Dishes should be washed right away.
Equipment
Dishwasher – dish-washing machine
Chemical san...
Student:
Professor:
Course title:
Date:
Standards of Operation
How to clean a shower.
Standard
The shower should be cleaned once per week and even more more often if the shower is used frequently.
Equipment
Microfibre cloths
Soft abrasive pads
Trigger sprayer
Pump-up sprayer
Acidulate – shower cleaner
Spectrum HBV Disinfectant
Googles and gloves.
Procedures
Clean and disinfect every human contact surface
With the use of trigger sprayer containing cleaner disinfectant, mist the hand rails, the floor, faucets and shower head, and shower seat or chair.
Allow the disinfectant to dwell on the surfaces for ten minutes
Rinse all the surfaces.
Safety
Make sure that you wear gloves and other equipment for personal protection
Health
The disinfectant used has to be approved by the organization’s management
Policies
To make sure that all showers of the hotel are clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the shower cleaning procedures.
Focus points
Make sure that the shower surfaces are clean and shiny after cleaning
Ensure that the showers are dry after cleaning
How to clean bathroom tiles
Standard
Removing the surface dirt and dust is a vital step to getting the floor clean. It is important to keep the bathroom tiles clean for aesthetic and hygienic reasons.
Equipment
A foam gun
A flat mop
Mop pail
A cleaning cloth
Lemon disinfectant
Safety gloves and googles
A sprayer
Hosepipe
Procedures
Fill a foam gun with Butcher’s Rip Tide, also known as the shower room cleaner, at full length.
Connect the hosepipe to the source of water and attach the foam gun handle to the hosepipe.
Adjust the Brass Metering Stem to the proper setting.
To clean the bathroom wall tiles, stand six to eight feet from the bathroom wall tiles and then spray on foam, and let it work for about three minutes.
On heavy soap scam and hard water deposits, utilize a brown or white scrub pad.
Clean wall, floor and sink tiles of the bathroom using a flat mop and disinfect.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern.
Health
The spray and disinfectant used should be approved by the hotel’s administration
Policies
To make sure that all bathroom tiles are clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning bathroom tiles.
Focus points
Ensure that the bathroom tiles are clean and shiny after cleaning
Ensure that the bathroom tiles are dry after cleaning
How to clean and defrost the fridge and freezer
Standard
The fridge is one of the most significant appliances inside the kitchen and it is very important to keep it clean, cool, and defrosted. Through defrosting, you will eliminate the likelihood of damage cause the fridge because of ice build-ups which may crack the plastic or other parts inside the fridge.
Equipment
Multi-purpose cleaner
An old toothbrush
A pan
Hot water
Bicarbonate of soda
Procedures
The steps for defrosting:
Turn the refrigerator dial to off or defrost
Pull out frozen foods and ice cube trays
Put the frozen foods inside a cardboard box and then cover them using a newspaper.
Place a large pan of hot water inside the freezer in order to accelerate the process of defrosting. Do not punch or scrape the ice using a sharp tool. Just allow the ice to thaw out by itself.
Place a pan under the freezing section in order to catch water. When the pan gets full, empty it. If the refrigerator is turned off, ensure that the door is left open.
Steps for cleaning:
Since the refrigerator is already turned off or unplugged, take out the food and remove the drawers and shelves.
Fill the sink with water that is hot and soapy, and then leave the shelves to soak.
With tough food stains, a multipurpose cleaner can be used for spot cleaning. Leave for some time before scrubbing off with the use of an old toothbrush.
After spot cleaning, wipe the refrigerator with the use of hot soapy water.
Since the shelves were left to soak, it should be easy to wash off the stains. Clean the shelves using washing up liquid – water mixed with bicarbonate – in order to get a sparklng finish.
As you tackle the freezer, leave the drawers to soak in soapy, hot water.
Dry the drawers and the shelves and put back all the components within their right place. Clean the exterior of the refrigerator with the use of a multipurpose cleaner. You now have a clean refrigerator freezer.
Put back the food into the freezer and fridge.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern.
Health
The bicarbonate used should be approved by the hotel’s administration
Policies
To ensure that the fridge is clean and properly defrosted, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for defrosting and cleaning.
Focus points
Ensure that the refrigerator is clean and shiny after cleaning both in the interior and exterior
Ensure that the fridge does not have any frost
4. How to clean the microwave
Standard
It is vital to thoroughly clean the microwave given that it is prone to build up bacteria and bacteria. Keeping a high standard around food is of major importance. Cleaning of the microwave must be done regularly in order to keep the appliance germ-free and energy-efficient.
Equipment
A utility pail
Non-abrasive pad
Disinfecting cleaner
Clean towels.
Procedures
Unplug the microwave.
Fill a clean utility pail roughly ½ full with clean water and then place a clean towel inside the pail. Carry the pail to where the microwave is.
Spray a disinfecting cleaner directly onto each of the 6 interior sides of the microwave – the base, ceiling, and 4 walls.
Wipe surfaces until they are free of any food soil using a clean towel from the pail. Rinse the towel recurrently in water as needed and remove any heavy accumulations using non-abrasive pad.
Plug the microwave back into the electrical outlet.
If disposable gloves have been used, remove and discard them.
Safety
Wear disposable gloves if sensitivity to cleaning solutions is a concern. After finishing the cleaning and before returning to work, wash your hands.
Health
The disinfecting cleaner used should be approved by the hotel’s administration
Policies
To make sure that the microwave is acceptably clean, the supervisor in charge will supervise the work after the cleaning. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning a microwave.
Focus points
Ensure that the microwave is clean and free from any food soil after cleaning
Ensure that the all the 6 interior sides of the microwave are dry and clean
5. How to clean stove top
Standard
The stovetop is frequently utilized and it is imperative to regularly clean the stovetop. In esence, it is vital to keep the stovetop clean for safe cooking.
Equipment
Scrub pad
Oven cleaner
Pail/bucket
Newspapers
Rubber gloves
A degreaser product
Procedures
Since you would be moving the stove around, disconnect the electricity and then turn off the gas.
Take out all the pieces that can be removed from the stove such as the gas burners, racks, drip pans, handles, and knobs, and take them outside.
Wear a set of rubber gloves and find a good quality oven cleaner. Cover the floor beneath the stove with newspaper layers.
Wipe the stove from the back to the front. Rinse the sponge well between the wipes. Utilize a scrub pad, the oven cleaner, as well as rubber gloves to clean under the stove. Use a degreaser product in removing any residues left. For spots that are stubborn, spray until they are soaked and then leave for a while.
Prepare the pail with more soapy, warm water. Wash the stove pieces inside the bucket using a scouring pad. Any grease will simply fall off, and rinse in clear water before letting dry.
Lastly, reassemble the stove and then reconnect the power and the gas. Once more, wipe down any residue and check to ensure that the oven and burners work properly.
Safety
Wear rubber gloves. After finishing the cleaning and before returning to work, wash your hands.
Health
The degreaser product used should be approved by the hotel’s administration
Policies
To ensure that the stovetop is clean, the supervisor in charge will supervise the work. Staffs would rotate every week to ensure that all staffs understand the procedures for cleaning a stovetop.
Focus points
Ensure that the stovetop is clean and free from any residues after cleaning
Ensure that the stovetop is shiny and sparkling
7. How to wash dishes
Standard
Dishes should be loaded in the dishwasher right away considering that the longer dirty dishes lie around, the longer time that bacteria has to multiply, and all dishes should be washed before the next day. Procrastinating on washing dishes is not worth it. Dishes should be washed right away.
Equipment
Dishwasher – dish-washing machine
Chemical san...
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