Develop A Process Map About The Prescription Filling Process For HMO's Pharmacy

Prescription
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Prescription
According to the HMO’s pharmacy process of placing prescriptions. There a number of challenges that come up (Daniels, 2015). The flawed process basically involves going to the doctor with an issue, the doctor writes a shorthand prescription note for them to take to the pharmacy, the patient hands the note to the pharmacist, the clerk misreads the note and stamps, clerk then gives the wrong description to the pharmacist, the pharmacist then reads and dispenses the prescription, then hands the wrong medication to the clerk who then gives the same to the patient, the patient then gets sick from using the wrong medication (Daniels, 2015).
It is clear that through the chain the supplier feeds in wrong information into the process and this gives out wrong outputs which are then handed to the customer or patient (Blue Cross Blue Shield of Michigan, 2017). The problem starts with the doctor using illegible handwriting to the patient, which is then misin...