Nursing Leadership And Management 3: Evaluator Errors

Rachelle Mensch is a nurse manager for a 22-bed critical care unit (CCU) in a community hospital in Macon, Georgia.

Nurse Mensch is responsible for evaluating all employees who work in the CCU.

The hospital has a process whereby all employees are evaluated in the same month to take care

of evaluation at one time. Nurse Mensch has a total of 50 employees who work in the CCU and must

complete all the evaluations in the month of January. She has been busy and has not had the

opportunity to keep monthly records of employee performance. It is now December, and the first

evaluation should be scheduled for the first week in January. Because of the urgency of completing

the evaluations, Nurse Mensch schedules one day to observe all employees. During the observation

day, she makes many notations but realizes that she has not observed everyone. Because of the

time constraints, Nurse Mensch decides to evaluate the rest of the employees whom she has not

observed from events she remembers.



1. What types of evaluator errors is Nurse Mensch making both when she evaluates employees by

memory and when she evaluates many over the course of just one day?

What is the rationale for your answer?