ASSIGNMENT TEN. TOOLS OF QUALITY MANAGEMENT. Management Essay

TOOLS OF QUALITY MANAGEMENT
Student’s Name:
Institution Affiliation:
Professor:
Unit Name & Number:
Date of Submission:
CHAPTER TEN
This chapter explains quality management in an integrated system. This system incorporates inter related and functional sectors which include marketing, supply chain, accounting, operations, engineering, human resource and strategy. To be successful, every organization should balance those areas. A quality system uses various models which focuses on the customer and its improvement for the company to grow. A quality system refers to interconnected network of people, law, technology, markets and customers that interact to achieve set objectives. People is the most important aspect because they drive creativity and. When performing routine jobs, technology is vital though it cannot innovate. The chapter also introduces basic seven (B7) and new seven (N7) tools of quality.
ISHIKAWA’S BASIC SEVEN TOOLS OF QUALITY.
These tools are arranged in a logical but almost in any order. It is explained in three stages namely early, medium and final stages.
These stages are expounded as below:
1 Process Maps
It refers to a picture of a process. A process is started by creating a map as it exists to determine the parameters of improving it. Process map language vary from simple to complex and has simple rules for it to flow which include developing a general map which is filled by adding more details to each element and using simples to chart the process from beginning, leaving and entering a symbol. SIPOC is an acronym of process map which is used when there is no clear customer base, input specifications exist and when clarifying customer needs.
2 Check sheets
They refer to data-gathering tools used when forming histograms. They are in three forms namely tabular, computer based and schematic. The following are Check sheets steps:
* Identifying common flaws present in the process.
* Upon identifying the common flaws, draw a table in the left side while and time period appearing on top.
* Placing checkmarks on the card whenever any the flaws occurs.
Check sheets may also be used to check whether employees adhere to set rules.
3 Histograms
They are graphical representation data using bar. They are mainly used to observing how data behaves in a graph. The following are considerations when drawing histograms:
* Constituency in the width.
* Classes set should be mutually exclusive.
It is necessary to determine standard deviation, mean and minimum and maximum value to develop histogram because histogram determine whether data is distributed normally.
4 Scatter Diagrams.
Scatter diagrams are useful when scrutinizing a common relationship between variables which are used to identify main indicator variables. For example, if infection rate in a hospital is suspected to be caused by sterile procedures used by doctors, cleanliness in hospital and procedures of handling utensils, an important variable to measure hospital quality is infection rate. See example below.
5 Control charts
They are used when determining whether a given process on a consistent measurable properties produce specific product or service.
6 Cause and effect Diagrams
It is a diagram used for lowering abstraction level in order to solve a problem. It resembles skeleton of a fish in which major causes are ribs, head being the problem and smaller bones being sub-causes. Its drawn when there is a suspicion of occurrence of a situation and for each situation, the facilitator must ask “five why”. It is undertaken using the following steps:
* Stating the problem clearly.
* Determining the major causes and sub-causes.
* For every problem, fill the diagram by asking “five why”.
* Analyze the diagram and identify major causes.
* Initiate object...