Essay Available:
Pages:
6 pages/≈1650 words
Sources:
1
Style:
MLA
Subject:
Management
Type:
Essay
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 25.92
Topic:
Business Communication, Leadership, Estimating, Scheduling, and Risks
Essay Instructions:
Step 1. After reading Part IV (pages 239-296) of the Operations Management For Dummies.
Step 2. Choose a case study from the link:
https://businesscasestudies(dot)co(dot)uk/case-studies/by-topic/operations.html#axzz3f4IuohFa
Step 3. Write a 6 page summary paper related to COMMUNICATION/
LEADERSHIP, ESTIMATING/SCHEDULING and RISKS as it pertains to the company highlighted in the
case study you chose. Double spaced and DO NOT include bibliography in page count( which must be on
its own page).
Step 4. Work cited correctly. DO NOT plagiarism. Grading Rubric is attached. Thank you so much.
Important Suggestion professor gave me for the paper:
"would like to see more industry research (comparative) and a personal opinion in future papers"
Essay Sample Content Preview:
Name
Tutor
Course
Date
BusinessCommunication, Leadership, Estimating, Scheduling, and Risks
Introduction
Organizations initiate different projects to achieve different objectives in line with their vision, mission, and objectives. Managing projects without neglecting the day-to-day operations of an organization is often a difficult task. The success of such projects and the operations of the organizations as a whole depend on factors such as communication and leadership skills, estimation and scheduling, and risk management. Each of these factors is divided into finer operations that all combine to enable the success of a project. The purpose of this paper, therefore, is to explore howthese factors apply to Morrisons in the company’s bid to develop a competitive advantage through customer service.
Morrisons is one of the largest supermarkets chains in the United Kingdom. It has been in existence for over a century and is headquartered in Bradford, England. Morrisons started as a stall in Bradford markets and undergone tremendous growth to become a superstore with more than 450 stores. The company tries its best to stand out from its competitors in the retail industry. It has tried strategies such as the ‘fresh approach’ where they display their commitment to environmental sustainability and entice the customers with the freshness of the food in their stores. However, their most important project yet is the development of a competitive edge by taking their customer service to an unprecedented level in the retail industry. Morrisons aims to offer high-quality customer service as a means to differentiate itself from its competitors. The company plans to achieve this by developing the best-trained and motivated colleagues in the market.
Communication and Leadership
To achieve its objective of setting itself apart in terms of customer service, Morrisons must apply essential communication and leadership skills. First of all, the company needs to define the scope, timing, cost, and quality of their project to improve its customer service. A clear direction is critical to the success of a project. Very often, projects fail due to insufficient front-end planning, poor control of the scope, problems with staffing, technology issues, and poor monitoring of the progress. These are issues that are easily solved by good communication and leadership skills.
Communication is key in the management of projects and operations of an organization. Communication is even more important if the organization is as big as Morrisons with hundreds of stores all over the United Kingdom. To accomplish the successful improvement of the quality of its customer service, the management of Morrisons has to identify the relevant stakeholders that are likely to be involved in the project. These include their suppliers, employees, and even customers to some extent. Morrisons, as one of the largest supermarket chains in the country, should involve its numerous suppliers in the project and communicate with them regularly. It should also involve its employees such as the in-store butchers, fishmongers, bakers, store attendants, and store managers. Constant communication ensures that the actions of the stakeholders are directed towards the achievement of the common goals and objectives of the organization. It also ensures that the expectations of the stakeholders are well-managed to avoid misunderstandings (Anderson, Anderson, and Parker 253).Communications may involve electronic communications such as emails and SMS, written communication such as documents, and one-on-one communication. A communication plan can be drawn out to ease the process of communication among the stakeholders involved in the project.
As has been mentioned, the success of a project also requires the involvement of a leader who is capable of coordinating many people from different organizations with different sets of skills and different objectives (Anderson, Anderson, and Parker 250). The leadership of Morrisons must be capable of accomplishing such responsibilities to ensure the company successfully develops a competitive advantage through exemplary customer service. One of the key responsibilities of leadership in a project is the development of a project plan including timelines, the deliverables and objectives. The leader should be involved in all the phases of a project lifecycle including the definition and scope, planning, execution, and handover and close out. More importantly, the leadership in a project should ensure that there is constant communication between all the stakeholders. The management of Morrison must communicate the overall goals of their new project, the activities each person needs to accomplish, the limits of authority, and the need for action. The coordination of all these activities is the fundamentalresponsibility of the leadership of the organization.
Estimating and Scheduling
Estimation and scheduling are a vital part of project management that ensures that a project is neither completed late nor fail...
Tutor
Course
Date
BusinessCommunication, Leadership, Estimating, Scheduling, and Risks
Introduction
Organizations initiate different projects to achieve different objectives in line with their vision, mission, and objectives. Managing projects without neglecting the day-to-day operations of an organization is often a difficult task. The success of such projects and the operations of the organizations as a whole depend on factors such as communication and leadership skills, estimation and scheduling, and risk management. Each of these factors is divided into finer operations that all combine to enable the success of a project. The purpose of this paper, therefore, is to explore howthese factors apply to Morrisons in the company’s bid to develop a competitive advantage through customer service.
Morrisons is one of the largest supermarkets chains in the United Kingdom. It has been in existence for over a century and is headquartered in Bradford, England. Morrisons started as a stall in Bradford markets and undergone tremendous growth to become a superstore with more than 450 stores. The company tries its best to stand out from its competitors in the retail industry. It has tried strategies such as the ‘fresh approach’ where they display their commitment to environmental sustainability and entice the customers with the freshness of the food in their stores. However, their most important project yet is the development of a competitive edge by taking their customer service to an unprecedented level in the retail industry. Morrisons aims to offer high-quality customer service as a means to differentiate itself from its competitors. The company plans to achieve this by developing the best-trained and motivated colleagues in the market.
Communication and Leadership
To achieve its objective of setting itself apart in terms of customer service, Morrisons must apply essential communication and leadership skills. First of all, the company needs to define the scope, timing, cost, and quality of their project to improve its customer service. A clear direction is critical to the success of a project. Very often, projects fail due to insufficient front-end planning, poor control of the scope, problems with staffing, technology issues, and poor monitoring of the progress. These are issues that are easily solved by good communication and leadership skills.
Communication is key in the management of projects and operations of an organization. Communication is even more important if the organization is as big as Morrisons with hundreds of stores all over the United Kingdom. To accomplish the successful improvement of the quality of its customer service, the management of Morrisons has to identify the relevant stakeholders that are likely to be involved in the project. These include their suppliers, employees, and even customers to some extent. Morrisons, as one of the largest supermarket chains in the country, should involve its numerous suppliers in the project and communicate with them regularly. It should also involve its employees such as the in-store butchers, fishmongers, bakers, store attendants, and store managers. Constant communication ensures that the actions of the stakeholders are directed towards the achievement of the common goals and objectives of the organization. It also ensures that the expectations of the stakeholders are well-managed to avoid misunderstandings (Anderson, Anderson, and Parker 253).Communications may involve electronic communications such as emails and SMS, written communication such as documents, and one-on-one communication. A communication plan can be drawn out to ease the process of communication among the stakeholders involved in the project.
As has been mentioned, the success of a project also requires the involvement of a leader who is capable of coordinating many people from different organizations with different sets of skills and different objectives (Anderson, Anderson, and Parker 250). The leadership of Morrisons must be capable of accomplishing such responsibilities to ensure the company successfully develops a competitive advantage through exemplary customer service. One of the key responsibilities of leadership in a project is the development of a project plan including timelines, the deliverables and objectives. The leader should be involved in all the phases of a project lifecycle including the definition and scope, planning, execution, and handover and close out. More importantly, the leadership in a project should ensure that there is constant communication between all the stakeholders. The management of Morrison must communicate the overall goals of their new project, the activities each person needs to accomplish, the limits of authority, and the need for action. The coordination of all these activities is the fundamentalresponsibility of the leadership of the organization.
Estimating and Scheduling
Estimation and scheduling are a vital part of project management that ensures that a project is neither completed late nor fail...
Get the Whole Paper!
Not exactly what you need?
Do you need a custom essay? Order right now: