TMA T306A Describe Managing Complexity - Soft Systems Method

Please refer to file "TMA T306A FALL 2017-2018-WR.pdf" to read the case study and related 4 questions.
Files "T306A-block2-Q&A.pdf" and "Honey Bonny_Important Qs for T306-A.pdf" are related course material.
Q1. Apply the Soft Systems Method (SSM) to this Situation case, including rich picture and conceptual mapping in order to brainstorm, analyse and make suitable recommendations. Provide a detailed narrative explaining your thinking process. (1500 words) Q2. Investigate further suitable approaches and tools that could be used to investigate, illustrate and make recommendation to solving problems. Please consult all your course materials and undertake relevant literature search. (400 words) Q3. What are the main insights or new understandings that you gained from the application of SSM to the case study? (400 words) (20 marks) Q4. Review the relevance and suitability of hard or soft approach in highlighting issues faced by it. (400 words)