Information Technology In Dell Company

INFORMATION TECHNOLOGY Student’s Name Tutor Course Institutional City Date Information Technology Information Technology in Dell Company Dell Company is a multinational computer technology which is based in the United States. The company develops, repairs, sells and also Support computer services and products. Dell Company sells servers, software, servers, network switches and electronics which were built by different manufacturers (Matthews & Shoebridge 2014). Information technology has provided essential infrastructure and has enabled digital businesses within the Dell Company. Information technology involves the use of computers, storage, and networking and many different physical devices, processes and infrastructure in creation, processing, storing, securing and exchanging any form of data electronically. In Dell Company Information Technology plays different roles in knowledge, data, and customer services management. In Information Technology, Knowledge Management entails the process of creating, sharing, use and management of knowledge and information in a firm. The approach involves achieving the organizational objectives through use of knowledge. Knowledge Management includes all the courses which are taught in different fields including administration, business, management, information systems, and information sciences. Information technology helps in amalgating knowledge in different groups which is a major challenge which is faced by Knowledge management. Information Technology thus is used widely by the company for differentiation and organizational activities in the market place who are interested in taking part in the emerging global knowledge economy. To utilize Information Technology effectively in a company mainly depends on their capacity of reasoning, reflecting, and understanding which helps in the creation of which is made effective by the use of IT since the building of knowledge depends on Information Technology (Arenas & Schwartzbach 2009). Different classes of IT are used for KM purposes such as CAD systems which deals with the creation of knowledge, word processors which are concerned with office automation systems, intranet which facilitate sharing of knowledge, and knowledge codification and capture systems which uses Artificial Intelligence Technology. Also Dell Company an essential part for knowledge Management is IT system which help in collecting, organizing, and disseminating data with the aim of exchanging and innovation. Data management involves the practices of developing, executing and supervising of plans, programs, and policies which control, protect and enhances the value of information and data assets. With Information technology the world and application of data in Dell Company is changing constantly. This has led to the reaction of a new growth dimension. Information Technology has enabled recording data accurately, updating and also tracking information efficiently. Through the use of Information Technology Dell company is able to address different challenges which they face. Through the collection of updated and minute data, Dell Company has been able to achieve their set goal in a systematic way and also has empowered their business in an effective manner. Information Technology has also enabled the creation of accounting reports, estimates of sales, and also invoices of customers (Matthews & Shoebridge 2014). Information technology is thus significant in management and also creation of data. IT is needed to effectively run and manage data and help a transferring data through the entire system which has made access of any data to be faster and effective. Customer service management is a process in the supply chain in which how the firm faces towards their customer. The process of customer service management is a key point which represents the contact for administering services and products agreements which were developed by the customers in the service relationship process. Dell Company dells with selling computer products and offering other services and thus them always serve their customers through the customer services. Information Technology has greatly helped in the creation of a real time system which responds to the inquires of the customer and also in the facilitation of order placement (Blankenbach & Real 2012). In customer service management there is data analysis which requires the use of information technology. Departments in Dell Company Marketing and purchasing department Marketing department deals with identification and satisfying the needs of customers at the right price. The department research what customers want and analyze how the wants can be satisfied by the organization. The marketing department manages the Marketing Mix which consist of Product, place, promotion and price. The purchasing department mainly deals with acquisition of goods and services which the organization requires for use such as raw materials and production equipment’s. The department also buys goods and services for all the organization. The marketing department in Dell Company applies different IT system such as CRM and Content Management System in executing their projects. Use of IT in this department makes the operations to be more effective. The purchasing department uses IT during the procurement function thus making the process to be more effective. Production department In Dell Company the production department usually undertakes the function of providing the products and services of the organization (Kraut, Kiesler, & Scherlis 2015). The functions of the department involves planning and scheduling the production process, controlling inventory, maintaining the plant and the equipment’s, they manage the quality of the product, and also decide on the production method which is best and the layout of the factory. Research and Development (R&D) In Dell Company this department mainly aims in the development of new products and processes and also coming up with ways of improving them. These activities are mainly done together with marketing activities so as to ensure that the firm is giving the customers what they want in an economical way in order to satisfy their needs. Human Resource Management The department of Human Resource Management in Dell Company is concerned with ensuring that they recruit and select the right people in the jobs available in the company (Ngo 2010). The department also offers training and development to the employees thus making them to be responsible in their jobs (GCR Computer Services Ltd 2013). In this department Information Technology helps in the processes of recruiting and retiring functions and has also changed the manner in which employees and the managers get access to data in human resource. In recruitment IT has aided in the creation of e-recruitment web portals where the company can post the positions and qualifications needed for any job in the company this makes it easier for the job seekers. Also technology is used in training and development of the new employees and also in monitoring their performance. Accounting and Finance. The function of Accounting and Finance department is preparation of financial statements of the company and ensuring that the financial record are properly stored. In accounting and Finance Information Technology ensures accuracy in the preparation of financial records and also facilitates proper storage of fatal information. Also it has enabled paying wages and salaries to be easier since it helps in calculating taxes faster and also has made it easy to access the financial information of the company. IT Systems’ Contribution to Achievements of Dell Company Objectives. Information systems have contributed greatly towards the achievements of the company’s objectives through how they have been applied in different departments. Dell Company uses information technology systems in performing various tasks. Information technology system within an organizations made up of four different parts which include organization, information organization and the information technology systems. Information Systems have enabled the Dell Company to store all their relative information in database through the use of database software designed internally for the organization. Through the use of the internal centralized system the allow access of data within the organization while the external system allows data to be accesses outside the firm. The managers and employees thus have been able to use the company’s website in accessing important data (Tvrdiková 2016). IT systems has also contributed towards the enhancement and development of communication technology such as the use of electronic mails which has made communication outside and within a firm to be first and easy. Also email communication has been made a default communication technology that is used in almost all the organization. Communication is a basic tool used in business development where it allows managers and employees to make beneficial decisions.IT systems in Dell Company has facilitated the use of Executive support systems which are used together with artificial intelligence system and decision support systems which help the managers in identifying and addressing opportunities and problems. It systems has also facilitated the creation of information sharing environment where they can use text chatting services, and emails in inquiring things related to work. Apple Company Apple Company is a multinational company which is situated in California which designs, develops and sells electronics, offers online services, and computer software. The product of the company includes iPhone smartphones, iPad tablet, Mac computers, apple TV, Apple watch and Home Pod smart speaker. Apple Company was founded by Steve Wozniak, Steve Jobs, and Ronald Wayne in the year 1976(Kadary 2012). In Apple Company Information Technology is an essential tool that is used in storing and processing data for different management systems. The discussion below covers application of IT system in storage of knowledge management data, customer relationship management, data management, and communication management. IT has facilitated the processing and storing of data in different systems. Data mainly consists of raw facts like the names and addresses of the customer and information entails the collection of data that ...