Software as a Service Essay. Technology Assignment.

Software as a Service (SaaS)
Name
Institutional Affiliation
Software as a Service (SaaS)
Salesforce is a leading software as a service (SaaS) platform that focuses on Customer relationship management (CRM). The application leverages cloud computing to help businesses track and manage their customer services. It’s a one-stop solution with various apps that allow companies to enhance their connections with their customer base. Its core uses include retaining and attracting customers, customer activity tracking, sales and expenses tracking, performance analysis (Sraders, 2020). These functions can help a business implement robust sales strategies to boost their revenue streams. Salesforce has a real-time analytics tracking system that allows companies to follow up on any customer complaints or keep track of customer support services. Software as a service, and analytics and tracking system give businesses valuable insights that can help them customize their products to meet customer's preferences.
Salesforce’s cloud based-storage system ensures that a company can access the platform from anywhere. The application has control systems i...