Evaluation And Measurement Of Patient Experience
There are a total of 4 students comments. Two on 6-1 and two on 6-2 the students for 6-1 are Audrey and Aereil the two students for 6-2 are Rachel and Erila in text citation on each the material that I am sending you take what you need to comments on the students post.
According to Sheperis, Young, and Daniels (2017), product evaluation is the process of determining how effective a company is at achieving its goals and can influence changes that need to be made, as well as determine if programs will continue or need to stop. This process can be used to determine several aspects of client satisfaction, even for a client base of 2,000 people. When working for my nonprofit organization, I would first determine what aspects were needed, or desired, to be analyzed. I would then ask for any time aspects involved in the process, and then I would create my survey based on the needed information, such as communication, price, ease of services, customer service, etc. The questions would need to be aimed at gathering the information requested. Depending on the time aspect, surveys could be given to individuals at appointments, calls could be made, or surveys could be mailed to individuals. Calling customers increases the potential for response and allows quicker access to the information, although it is time consuming for the person/people calling. Waiting for individuals to have appointments has the drawback of potentially missing many individuals, as well as taking a long time. Mailing surveys has the drawback of costing money as well as customers not replying. Each of these aspects would be taken into account before deciding which method or methods to use.
Responses
Name
Institution
Responses
6-1
Audrey
The evaluation of client satisfaction is a significant process because it assists in improving clinical services, enhance the process of decision-making, and meet the clients’ expectations (LaVela & Gallan, 2014). I concur with you that creating a survey based on the needed information would be significant in the evaluation process. However, you have not stated how you will approach the client base of 2,000; will you take a sample to evaluate or you will assess all the customers? I think it will be expensive to send questionnaires or call all the customers to receive the feedback.
Reference
LaVela, S.L & Gallan, A.S. (2014). Evaluation and measurement of patient experience. Patient Experience Journal, 1(1), 28-36. Retrieved from http://pxjournal.org/cgi/viewcontent.cgi?article=1003&context=journal
Aereil
I agree with you that selecting an evaluation model will be a significant step in the entire process of evaluation. However, you have been chosen to carry out the process of assessment, which model among the ones you have explained you will prefer to use? Second, the total number of customers is 2,000, and in your post you say that you will obtain responses from all the clients. Do you think that this will be expensive? According to World Health Organization (2000), working with samples is necessary in selecting the cases to study.
Refere...