Managing Diversity: The Children's Hospital of Philadelphia

Understanding and managing diversity: The Children’s Hospital of Philadelphia
Student Name:
DeVry University
Title Page
Title: Understanding and managing diversity: The Children’s Hospital of Philadelphia
Introduction
Diversity in the workplace is basically understood as the various differences between people within a business organization. In general, diversity encompasses age, background, cognitive style, ethnic group, education, race, organizational function, tenure, gender, and personality (Woodward, Vongswasdi & More, 2015). In essence, diversity does not just involve how people in the company see themselves, but also how they see other people. The selected organization whose website has diversity-related material is The Children’s Hospital of Philadelphia. This report assesses how accessible diversity-related material is on the website of this selected organization. The report also evaluates the usefulness of the diversity information to the organization’s stakeholders, the appropriateness of the graphic material and photographs which relate to diversity, and highlights any diversity awards listed on the website.
BODY
Accessibility of diversity-related material
Diversity of the workforce could greatly benefit an organization by bringing about positive work outcomes when the organization values and appreciates diverse employees and treats each of them equally and fairly (Phillips, 2014; Woodward, Vongswasdi & More, 2015).
Direct Link
The website of this healthcare organization has a direct link from the home page. The link is titled Employee Diversity and Inclusion and when the site visitor clicks on it, he or she is redirected to the webpage with the same title. On this webpage – Employee Diversity and Inclusion webpage –, it is stated that their differences are what actually makes this hospital unique (The Children’s Hospital of Philadelphia, 2015).
Search results
When searching for diversity-related material on the diversity webpage of Children’s Hospital of Philadelphia, the search results that come up include the following: commitment to diversity, inclusion, diversity, employee diversity and inclusion, diversity and inclusion initiatives, and celebrating cultural diversity (The Children’s Hospital of Philadelphia, 2015).
Primary dimensions
Primary dimensions of diversity basically refer to the dimensions that exert primary influences on people’s identities (Cui et al., 2015). In the website of Children’s Hospital of Philadelphia, the primary dimensions of diversity which are apparent include the following: race, age, socio-economic background, gender, sexual orientation, disability, color, and ethnicity. As demonstrated in its diversity webpage, this healthcare organization does not discriminate its customers/patients basing upon the aforementioned primary dimensions of diversity (The Children’s Hospital of Philadelphia, 2015).
Secondary dimensions
Secondary dimensions of diversity are those exerting a more variable influence on personal identity and, as Phillips (2014) pointed out, they actually add a more subtle richness to the primary dimensions. As illustrated in its diversity webpage, the Children’s Hospital of Philadelphia does not discriminate its clients/patients because of their secondary dimensions such as income, communication style, first language, protected veteran status, religion, or geographic location (The Children’s Hospital of Philadelphia, 2015).
Usefulness of the diversity information
Potential employees
When a potential employee looks at the website of The Children’s Hospital of Philadelphia, he or she will quickly realize that this organization encourages diverse employees to apply for job opportunities in this company. The management of this hospital believes that the differences of its members of staff are actually what make the organization great. The management of the Children’s Hospital of Philadelphia believes that every worker brings a unique worldview which contributes to the excellent patient care quality, education and research for which the hospital in well-known for. The organization also believes that the differences of its employees actually help it to continue being innovators at the forefront of pediatric care (The Children’s Hospital of Philadelphia, 2015). Each member of staff here plays a vital part in ensuring the organization’s sustained excellence.
Potential customers
When a potential customer/patient looks at the website of The Children’s Hospital of Philadelphia, he or she will notice that this organization encourages diverse customers to visit it to receive high quality health care services that are delivered without any discrimination. At the Children’s Hospital of Philadelphia, the organization believes that diversity and inclusion are of great importance to the ideal patient experience (The Children’s Hospital of Philadelphia, 2015).
Potential suppliers
The diversity information in the website is also very useful to suppliers or subcontractors of The Children’s Hospital of Philadelphia. The website demonstrates that the hospital does not discriminate the choice of its suppliers basing on any primary or secondary dimensions of the owners of the supplier or subcontractor companies.
Relationship to values and mission
The diversity material on this webpage is related to the hospital’s business case for mission, core values and diversity. The webpage states that having an employee labor force that reflects the hospital’s diverse patient population and the community served by the hospital is crucial to the organization’s mission of delivering family-centered care that is culturally competent (The Children’s Hospital of Philadelphia, 2015).
Timeliness of information
The diversity material in the webpage is current, appropriate and timely. This is largely because the diversity material is updated on a weekly basis by the website administrator of this healthcare organization.
Appropriateness of the photographs and graphic material
Primary dimensions
In essence, the diversity webpage of The Children’s Hospital of Philadelphia has pictures of male and female employees from diverse races – there are pictures of white...