Operations Manager Toolkit/Project Guide for Newly-Hired Junior Operations Managers
Competency
Differentiate behavioral traits and highly effective habits of successful operations managers.
Distinguish the strategic actions that differentiate between successful domestic and international sourcing plans.
Distinguish operational practices that will create an exceptional customer experience.
Differentiate the key assessment metrics in achieving an operational project plan.
Prioritize three quality measures used in operational design.
Relate the seven key elements of designing a forecasting system.
Student Success Criteria
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Instructions
You have been promoted to the role of senior operations manager and have been named by the VP of Operations to the organizational one-year elite onboarding program for high-potentials called Emerging Leaders
As an Emerging Leader, you are expected, in fiscal Q1 and Q2, to develop an operations manager toolkit/project guide for the new junior operations managers you will source to this role in the next quarter. The toolkit will be used by your newly hired junior operations managers during the six-month onboarding process within your organization.
Developing an onboarding program for new junior operations managers is important because onboarding, according to the Society of Human Resources Management (2016), "is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization (p. 1)."
In addition, sourcing, vetting, background checking, interviewing, and training a newly hired junior operations manager will cost your organization approximately $6,300.00 (per candidate).
Consequently, to assist your new junior operations managers in learning, growing, and developing into your organizational culture, you will need to provide them with the tools to succeed.
What to Submit
You are to develop an operations manager toolkit/project guide that must be inclusive of the following components: a cover page, table of contents, and a reference page supported by research from at least six credible sources. This toolkit, although a written assignment, is very different from you writing a traditional 10-page APA style paper, and is representative of an authentic reference tool you would use in the workplace to onboard a new junior operations manager. Both the reference page and in-text citations must be in APA format.
Your newly-hired junior operations manager will require support and your assistance to be successful; therefore, you will need to develop an operations manager toolkit/project guide which will include the following components:
An opening statement on the importance of operations manager leadership development
A comparison statement on understanding the five organizational leadership styles
A description of a successful domestic and international sourcing plan and analysis statement
A description outline of an exceptional customer experience program plan and analysis statement
A description of at least four internal data collection measurement tools and analysis statement
A description of at least three quality measures used in operational design and analysis statement
A description of the seven key design elements of a forecasting system and analysis statement
An evaluation of the components of your operations manager toolkit/project guide
An Operations Manager Toolkit/Project Guide for Newly-Hired Junior Operations Managers
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An Operations Manager Toolkit/Project Guide for Newly-Hired Junior Operations Managers
Contents
The Importance of Operations Managers Leadership Development 3
Understanding Organizational Leadership Styles. 4
Domestic and International Sourcing Plan. 4
Exceptional Customer Experience Program Plan. 5
Exceptional Customer Experience via Operational Practices. 5
Techniques Bringing Operations into Compliance with Customer-Centric Methods. 6
The Value of Ongoing Improvement and Customer Feedback. 6
Internal Data Collection Measurement Tools. 7
Strategies that may be Used to Ensure that Operations are Aligned with Customer-Centric Methods. 8
The Significance of Internal Data Collection Measurement Tools in Evaluating Operational Performance 9
Quality Measures in Operational Design. 10
Design Elements of a Forecasting System.. 11
Evaluation of the Operations Manager Toolkit 12
References. 14
The Importance of Operations Managers Leadership Development
Operations managers play a crucial role in facilitating organizational performance by acting as the central component that connects strategic planning with efficient implementation (Chang et al., 2013). These individuals serve as the creators of efficient procedures, guaranteeing the seamless progression of tasks that immediately influence the financial outcomes. Operations managers play a crucial role in enhancing resource utilization, coordinating logistical activities, and supervising manufacturing processes. Their responsibilities are vital in ensuring optimal efficiency and productivity levels within a business.
Continuous leadership development for operations managers is advantageous and essential for maintaining long-term operational excellence. In the contemporary and ever-changing corporate environment, it is of utmost importance to possess the capacity to adjust, generate novel ideas, and assume a leadership role in the face of change. In light of technological advancements and the dynamic nature of market demands, operations managers need to possess a comprehensive range of skills that incorporates not just technical proficiency but also adaptable leadership attributes.
Allocating resources toward continuous leadership development enables operations managers to refine their abilities in decision-making, problem-solving, and team management (Chang et al., 2013). It enables individuals to effectively negotiate intricate situations, enhance operational procedures, and cultivate an environment that encourages ongoing innovation. Operations managers may enhance their leadership abilities by remaining informed about industry trends, acquiring proficiency in new approaches, and honing their interpersonal skills. This action enables them to effectively guide their teams through various problems and facilitate sustainable development. The relationship between a proficient operations management team and the achievement of organizational performance is unquestionable. Therefore, the cultivation of a culture that promotes ongoing learning and development among operations managers is crucial in attaining and sustaining operational excellence.
Understanding Organizational Leadership Styles
There is a range of leadership types for organizations, from democratic to autocratic to laissez-faire to transformational to transactional. According to Day (2000), democratic leadership encourages team members to be involved in making decisions. This encouragement creates an environment where people can work together and value different points of view. Within an authoritarian leadership style, all the power to make decisions lies with the boss. It creates a structured structure whereby people follow orders without question.
Laissez-faire leadership means giving team members much freedom to make choices and do their work on their own. Transformational leadership is a way of leading that gets people on a team excited and motivated by creating an engaging vision, encouraging new ideas, and helping each person grow. Transactional leadership is a way of leading that focuses on tasks, rewards, and punishments that depend on how well they go. This method stresses how important it is for a company to have clear frameworks and processes.
Domestic and International Sourcing Plan
Domestic sourcing is the practice of obtaining products or services inside the confines of a certain country. On the other hand, international sourcing extends this practice to span worldwide markets, entailing the procurement of goods or services from suppliers or partners located in other countries. Successful domestic sourcing