Human Resources and Change. Management Assignment.
The major responsibilities of human resources management (HRM) are attracting, developing, and maintaining a quality workforce. Research an organization, with which you are familiar, that is in need of a change and present how you will manage the change process by incorporating the three essential duties of HRM.
Choose one subsystem to change and write a 1,250-1,500 word paper addressing the following questions that pertain to the major human resource management responsibilities and to change management. Strengthen your recommendations by showing how your proposed changes are working in another similar organization that is successful.
Address following in your paper:
Provide an overview of the organization you have chosen including three subsystems of the organization, three stakeholders of the organization, and the reason for selecting this organization.
What one major organizational subsystem needs to be changed in the organization? Justify your choice. How does it compare to a similar successful organization?
How will the subsystem change affect the two other subsystems within the organization that you have identified and how will you realign the total system?
Identify and explain how you would ensure that the proposed change will satisfy any three stakeholders of the organization?
How should the organization attract, develop, and maintain the workforce required to bring about your proposed change?
Choose at least one of the following in your discussion about attracting a quality workforce to support the change in Questions 2 and 3 above: human resource planning, recruitment, or selection.
Choose at least one of the following in your discussion about developing a quality workforce to support the change in Questions 2 and 3 above: (and this must tie in to 4a too): employee orientation, training and development, or performance appraisal.
Choose at least one of the following in your discussion about maintaining a quality workforce to support the change in Questions 2 and 3 above (and must relate to 4a and 4b): career development, work-life balance, compensation and benefits, employee retention and turnover, or labor-management relations.
Integrate a faith-based or worldview-based component in the paper and make a clear connection on how it informs the groups' management practices. (NOTE: Individuals all have a worldview, and that worldview influences their decisions, values, and perceptions. It also affects how they manage people, or think they should be managed. For this assignment, this requirement relates to the worldview of the presenters.
Include at least four academic references to support your position. One of them should directly relate to the company discussed in your paper and another to the organization to which you are comparing it.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
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Human Resources and Change of Walmart’s Management Subsystem
Walmart Inc. is an American retail business that operates around the globe, which is generally known for the relatively low prices of their products. The cornerstone of their deeply help principles is to deliver low prices to focus on their customer-oriented approach for the convenience of the people as a one-stop shop that has everything from grocery items to electronic equipment (Walmart US, 2020). Walmart have a system focused on the subsystems: production, management, and output.
The production subsystems are the inputs of the company to have a better marketing strategy. The business strategy of Walmart is influenced by its stakeholders. The stakeholders include the investors, the employees, and the costumers (Meyer, 2017). The investors are those who actually holds share on the company. In Walmart, they are the number one priority that needs to be taken into consideration in decision making (Meyer, 2017). These group focuses on the revenue generated by the company. They greatly influence the marketing strategies that the company will make to maximize the return of their investments (Kaliannan & Adjovu, 2015). The current executives of Walmart, includes Greg Penner, Chairman, and Doug McMillon, President and CEO (Walmart US, 2020). These executives receive part of their salary from their shares from Walmart stock. The costumers are the second priority while the employees are the third priority (Meyer, 2017).
The output subsystem is generally geared towards on the result of the interaction of the company to the customers. The customers, in particular, act as a stakeholder who are interested in the well fare of the company due to the affordable prices of Walmart. Additionally, the more satisfied the customers, the higher their patronage to the store (Kaliannan & Adjovu, 2015). The higher the patronage Walmart products, the better the revenue of the company.
The management subsystem shows the effort of the corporate structure in controlling their corporate hierarchy and delivering satisfactory costumer service. The employees are important in maintaining the relationship of company to the costumer, especially, customer satisfaction (Osborne & Hammoud, 2017). I'm a costumer of this company and its convenience in providing my needs surpass others. Customers usually become online retailers are that increases the marketing opportunities of Walmart by selling their products online. The online retailers play a role in the competition against other retail giants such as Amazon and Alibaba. Unlike the other online retail stores Amazon and Alibaba, they have computer generated systems for customer interaction. On the other hand, Walmart utilizes the skills of their employees to assists the people. Also, Walmart can generate additional profit when the costumer saw a product, other than what they intend to buy, inside their physical store and buys it. Therefore, there is a need in increasing the number of people entering their stores; however, there is generally poor customer satisfaction due to the service and management of the employees (Lombardo, 2019), which prevents the people to go inside their stores.
This problem is due to the lack of the company's training methods of employees to handle satisfactory costumer service, the selection process of their employees, and the compensation and benefits that improves their employee’s commitment to the company. As a result of this mismanagement, Walmart is making lower revenues compared to what it should be making if they could only just increase the number of satisfied costumers inside their physical stores.
Although Walmart is known as one of the biggest retail stores in the world, the management subsystem of Walmart should be changed so that there is a total increase in the company's revenue and customer satisfaction as well as the enthusiasm of its employees to work better for the company. According to (Lombardo, 2019), the employees is that they suffer from low wages, lack proper compensation and benefits, and proper training; therefore, their performance is a reflection of their management subsystem. The management subsystem handles structure and the performance of specific personnel (Osborne & Hammoud, 2017). The employees handle customer service. If the employees are satisfied in the way that they are handled, their satisfaction, in return, is reflected back towards their customers.
According to the CEO of Walmart (2019), “The key to running a store generally comes down to the quali...
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