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Topic:

Career Progression - Job-Benefit Mix

Essay Instructions:
This assignment focuses on course learning objectives 2 and 3 – Describe career opportunities available in hospitality organizations and Recognize skills and knowledge necessary to advance within the Hospitality Industry. Identify an upper level management position within the hospitality industry. Describe and explain the necessary skills and knowledge required or would be preferred for advancement in the field, from an entry level position to management (preferably to general manager, vice president, or director level). The writing should be outlined by job progression and you can refer to specific job postings from company or third party job sites, like hcareers.com for example. Even if you do not plan to make a career in the hospitality industry, this paper should be focused on an upper level goal position in the hospitality industry and focused on career progression for a person who wants to begin at entry level and work their way up to that position. Your assignment must be focused on a hospitality position - GM of a Hotel, Regional Manager of a Restaurant Franchise, Director of Events at a Convention Center, etc. So, you will be using actual career listings and other industry sources to show your path from entry level to your ideal position. So, begin at the end with your research (not with your paper). Find a job listing for your ideal career position. For our example, find a job description or employment listing for the GM of a major retail store (again - do NOT use retail for this paper, use a hospitality position). Read over the education, skills, and experience required for that position. Take notes on them because you will be using this in your paper. Let's say, this position requires a bachelor's degree at minimum (master's preferred) plus 5 years of supervisory experience in a retail operation, knowledge of XYZ inventory systems, etc. Then work backwards, to see what that supervisory position may require in terms of education, skills, and experience - and determine what you would need to do to land that supervisory position. After you have worked backwards to define the skills, education, and experience required for each step, then start writing your paper at the beginning, with your entry level position. Maybe you begin as a part time cashier while you are finishing your degree. Find a job listing that details those requirements, which may not be extensive. Then maybe the next step you found during your research is shift leader or department assistant manager. Find a listing that details the skills, education and experience for that and describe how your entry level position plus whatever education and training you have earned along the way qualifies you for that position. Then the next step that you found may have been store assistant manager, which required that supervision experience that you gained as the shift leader or departmental manager. Note the levels that additional education is required. So it's basically setting a goal for your career and then devising a road map that will get you there. Don't get overly stressed about it - it is your road map to success, based on actual job listings or job descriptions. Please focus on GM of hotel
Essay Sample Content Preview:
General Manager of a Hotel: Career Progression and Job-Benefit Mix Student Name American Public University COURSE####: Course Title Instructor Name Due Date General Manager of a Hotel: Career Progression and Job-Benefit Mix The role of a General Manager (GM) in a hotel is a prestigious leadership position that requires a blend of education, experience, and skills. The GM controls the hotel's financial performance, guest satisfaction levels, the management of the staff, and compliance with industry standards. The paper traces the career path from the junior position up to the position of GM with the skills, experiences, and education needed at each point of the journey. Entry-Level Position: Front Desk Agent Becoming a GM typically begins at an entry-level position such as a Front Desk Agent. It has a central role in the hotel industry since it involves direct interaction with visitors, handling reservations, and managing complaints. A job advert for a Front Desk Agent role requires at least a high school diploma or its equivalent, customer service skills, and knowledge of computer systems in hospitality management. The employer also wishes to have persons with good communication skills and the capability of managing complaints (Li, 2017). Skills and Responsibilities * Handling guest check-ins and check-outs * Managing reservations and room assignments * Addressing guest complaints and concerns * Collaborating with housekeeping and maintenance teams * Utilizing property management software Mid-Level Position: Front Office Manager After gaining experience as a Front Desk Agent, the next step is advancing to a Front Office Manager position. This role requires a deeper understanding of hotel operations, guest relations, and team supervision. A job posting for a Front Office Manager often requires at least two years of supervisory experience in a hospitality setting, proficiency in revenue management, and knowledge of property management systems (Varra et al., 2021). Many employers prefer candidates with a bachelor's degree in hospitality management or a related field. Skills and Responsibilities * Supervising front desk staff and operations * Implementing customer service policies and procedures * Overseeing guest relations and ensuring satisfaction * Managing budgets and revenue reports * Coordinating with other departments for seamless operations Department Head: Director of Rooms or Food and Beverage Manager The next step involves moving into a department head role, such as Director of Rooms or Food and Beverage (F&B) Manager. These positions require strong leadership, budget management, and operational efficiency skill...
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