Addressing Employee Issues Through Change Management
Assume you are tasked with providing written and verbal quarterly performance reviews for each of your employees. You have one particular review to do for an employee, Bob, whom you have a great working relationship with. One of Bob's primary responsibilities is to ensure that each outgoing shipment is complete, all items are free of defects, and there are no discrepancies in inventory. In the past few months, however, several customers have complained about the shipments. In two cases, nearly every item in a shipment contained defects. Another concerning factor is inventory has several major discrepancies. Upon further investigation, the orders in question fall under Bob's purview. Bob's overall quarterly performance is poor, and you need to address the problems.
Assume the role of the plant manager. The corporate office has tasked you with addressing solutions for these issues with Bob. For your initial discussion post, identify one of Bob's errors and propose a change that he must implement to avoid similar issues in the future. Provide a description of how you would support the employee through proposed changes using the principles of change management.
Addressing Shipping Defects-Supporting Bob through Change Management
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Addressing Shipping Defects-Supporting Bob through Change Management
As the plant manager addressing Bob's performance issues, I have identified errors like many defective items in outgoing shipments. Therefore, it is wise to address this issue to avoid similar problems in the future. Bob would be required to implement a more structured approach to help him transition from his current state to a desired future state smoothly and effectively (Manghani, 2011). It would involve planning, implementing, and monitoring changes to ensure he successfully adopts them. As the manager, I would propose change and support Bob through change management.
Implementation of a quality assurance checklist should be created for Bob, and it should outline the specific requirements for each shipment, including the number and condition of items, packaging standards, and any detailed customer instructions. The checklist will guide him and his team to ensure all shipments meet the necessary quality standards (Mangh...