Quality Management Objectives and Systems Thinking Strategies

Quality Management Objectives and Systems Thinking Strategies
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Quality Management Objectives and Systems Thinking Strategies
Introduction
Quality management practices constitute critical components of healthcare organizations by emphasizing patient-centered care. There are various rationales for enhancing healthcare quality, including improving medical managers and practitioners’ accountability, resource efficiency, determining and mitigating medical errors while optimizing effective care utilization, enhancing outcomes, and aligning care with what patients or users want or need. Quality in medical spheres means “doing the right things for the right individuals at the right time and doing them right initial time and every time” (Dodwad, 2013). Quality can also refer to care’s technical quality or nontechnical facets of service delivery, including patient’s waiting time and practitioners’ attitudes. Quality management is a managerial aspect that identifies and implements quality policies. It incorporates strategic planning, resources allocation, and other systematic quality activities, including operations, quality planning, and evaluations (Dodwad, 2013). This paper evaluates healthcare organizations' quality management objectives and applies systems approaches to healthcare quality procedures.
Healthcare Quality Management Objectives
The various quality management objectives in healthcare organizations include customer focus, stakeholder involvement, leadership, process orientation, and continual improvement (Dodwad, 2013).
Customer Focus
Like any firm, every public or private, public healthcare organization, when offering medical services, should respect the patient-centered approach. This framework is an essential objective in the private and public services development as it constitutes one of the important healthcare services’ reforms drivers. These organizations exist to meet customers’ needs, expectations, and demands (Tosic, Ruso, & Filipovic, 2018). Therefore, healthcare organizations should be tailored and developed as per the requirements, expectations, and needs of the patients (clients/customers), thus considering all healthcare environments and society’s requirements.
Stakeholder Involvement
Patients are not the only stakeholder whose requirements and needs must be met. It is essential to provide adequate worth to employees, the global and local community, investors, as well as society in terms of both nonfinancial and financial facets of the organization’s performance. Therefore, delineating healthcare services often prompts the identification of all stakeholders' requirements, expectations, and needs, including interested parties such as patients and physicians (Tosic, Ruso, & Filipovic, 2018).
Leadership Orientation
Leadership is important for healthcare organization's management and quality management systems of facilities that adopted a patient-centered approach. In this vein, leaders should inspire, support, and promote an organizational culture anchored on quality. Physicians are not only the ones contributing to healthcare service quality. Quality improvement is distributed equally by managers and doctors – managers within the safety and quality field and physicians within the professional practice field of all healthcare services (Tosic, Ruso, & Filipovic, 2018). Leaders should establish and maintain an internal environment where people can fully attain organizational goals (Dodwad, 2013).
Process/Systems Orientation
There is a burgeoning consensus that healthcare services need a multidisciplinary and integrated processes implementation to diverse unit functions, healthcare specialists’ activities, and the healthcare services providers' variety. Regarding process orientation comprehension, it is essential to understand certain fundamental concepts incorporated into the objective. For example, it is crucial to introduce new responsibilities, including the bearer, the owner, as well as rewarding centered on attained outcomes of the procedures instead of results achieved in individual, organizational functions (Tosic, Ruso, & Filipovic, 2018). Therefore, the objective entails identifying, comprehending and managing interrelated procedures as a system, thus contributing to organizational efficiency and effectiveness.
Continual Improvement
Healthcare organizations should continually enhance the sustainability, effectiveness, and adequacy of the quality management structure. Therefore, all healthcare organizations should focus on encouraging learning and fostering development and continuous improvement in care provision (Tosic, Ruso, & Filipovic, 2018). Continual improvement of the healthcare organization’s overall performanc...