Health Organization Case Study: Fountain Valley Regional Hospital
Assignment: Health Organization Case Study
*Details:
Research a health care organization or a network that spans several states within the U.S. (Example: United Healthcare, Vanguard, Banner Healthcare, etc.).
Harvard Business Review Online and Hoover's Company Records, found in the GCU Library, are useful sources. You may also find pertinent information on your organization's webpage.
Review "Singapore Airlines Case Study."
Prepare a 1,000-1,250-word paper that focuses on the organization or network you have selected.
Your essay should assess the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade, and include a strategic plan that addresses issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.
You are required to submit this assignment to Turnitin. Refer to the directions in the Student Success Center. Only Word documents can be submitted to Turnitin.
NRS 451v.v10R.SingaporeAirlinesCaseStudy_Student.docx
***Rubrics
Content: 80 %
*40%; Case study assesses the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade:
-Case study assesses the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
*10.0 %
Case study includes a strategic plan that addresses issues pertaining to network growth:
-Case study including a strategic plan that addresses issues pertaining to network growth; is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought
*10.0 %
Case study includes a strategic plan that addresses issues pertaining to nurse staffing:
-Case study including a strategic plan that addresses issues pertaining to nurse staffing is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
*10.0 %
Case study includes a strategic plan that addresses issues pertaining to resource management:
-Case study including a strategic plan that addresses issues pertaining to resource management is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
*10.0 %
Case study include a strategic plan that addresses issues pertaining to patient satisfaction:
-Case study including a strategic plan that addresses issues pertaining to patient satisfaction is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
*15.0 %
Organization and Effectiveness
5.0 %
Paragraph Development and Transitions
There is a sophisticated construction of paragraphs and transitions. Ideas progress and relate to each other. Paragraph and transition construction guide the reader. Paragraph structure is seamless.
5.0 %
Mechanics of Writing (includes spelling, punctuation, grammar, language use
Writer is clearly in command of standard, written, academic English.
5.0 %
Format
2.0 %
Paper Format (use of appropriate style for the major and assignment)
All format elements are correct.
3.0 %
Research Citations (In-text citations for paraphrasing and direct quotes, and reference page listing and formatting, as appropriate to assignment)
In-text citations and a reference page are complete. The documentation of cited sources is free of error.
HEALTH ORGANIZATION CASE STUDY
Name:
Institutional Affiliation
Health Organization Case Study
Fountain Valley Regional Hospital
Tenet Healthcare Corporation remains one of the multinational health organizations that are owned by investors that has several brands, and partnerships. The organization operates close to 20 short stay medical hospitals within 14 states in America. Currently, I am working in one of the affiliate medical facilities of Tenet known as Fountain Valley Regional Hospital, based in Southern California-Orange County.
Fountain Valley Regional Hospital opened its doors to the public in 1971 and is dedicated to offering a broad range of quality services that service and meets the growing medical needs of the community. This facility remains the first in Orange County to offer its clients a residential certified Primary Stroke Centre and Chest Pain Centre that are accredited by the Joint Commission. The organization’s efforts are consequently evident in its qualified physicians, staff members and nurses who strive to offer patients quality care.
Thesis:
New times have brought with them several advantages aimed at meeting the health needs of consumers, an aspect that requires the commitment and effort of Fountain Valley Regional Hospital management team to incorporate efficient infrastructures and management approaches aimed at achieving excellence in customer service. This paper consequently seeks to establish the medical institutions capacity in establishing effective approaches in remaining competitive in the industry.
Evaluating the Organization’s Workforce Management Program
Fountain Valley Regional Hospital takes pride in its collaborative efforts offered to its employees that is comprised of a dedicated team of workers who are skilled in different areas of healthcare. Fountain Valley Regional Hospital’s facilities are spread in the state of California, with the management team of this organization believing that they have the capacity of offer its clients the best care services as compared to its competitors. The availability of Fountain Valley Regional Hospital’s medical facilities to several urbanites and other small centers has made it possible for its services to be dispensed over a wide coverage (Reed, 2013). The healthcare facility is considered as stable for some of its achievements and values that define what the employees stand for. Fountain Valley Regional Hospital on the other hand established a number of employment alternatives aimed at matching the employee’s career needs, lifestyles, and compensatory approaches, an aspect that advances the workers career progression and mobility. On the other hand, the healthcare organization is known for its efforts directed towards employing seasonal healthcare providers and fresh job seekers within its premises.
Employees are consequently required to make commitments in meeting the mission of Fountain Valley Regional Hospital healthcare and adhering to its ethical code of conduct in giving a positive public image. The realization of this mission occurs both in the process of effectively sustaining care delivery support services and roles and through bedside care. The values of this organization are enhanced through the actions and behaviors of its employees towards its patients, friends, family members and colleagues on a daily basis, the values of this organization are enhanced (Akinci, & Patel, 2014). The success levels of this organization have been achieved through the inclusion of several elements that include the improved performance levels of the employees, management utilization, and coordination. The organization identified these functional areas and initiated a cross-facility working team which deliberates on a process that ensures knowledge is developed, synthesized and implemented within its work systems. As a result of this approach that supports the initiatives of this organization, the timeliness and accuracy in the enhancement of healthcare services and the ability of the employees to utilize complex tools in the facilitation of effective working environments is established.
Advertising Campaign
In consideration of this, the Fountain Valley Regional Hospital healthcare system is known for its internal marketing approaches. The healthcare facility heavily invests in their employees, an aspect that has a considerable level of impact on the quality of dispensed services that the facilities offer to patients through its employees (Armbrister, 2012). Investments done to enhance the welfare of the employees heighten their work effort’s thus making Fountain Valley Regional Hospital stand as the best health care facility in the delivery and dispensation of quality healthcare services.
Importantly, it is crucial to ascertain that the organization values its experienced and qualified employees, a significant effort that has critically attracted and retained its loyal customers. The health facility has the capacity to get referrals, with these attributed to the loyalty and commitment of the employees to the organization (Ewert, & Evers, 2014). The organization also has a strong reward system that improves and supports its marketing efforts and endeavors. As a result of these factors, the organization has been in a position to attract several people to its health facilities.
Systems for Measuring Service Quality
In establishing systems that measure service quality within this medical institution, it is essential to consider the satisfaction in the facilities equipment’s that aid in the process of care, an aspect that is noted in the patient’s feeling of assurance that is based on the facilities effort to develop specious and modern rooms within the organization (Khoumbati, Themistocleous, & Irani, 2015). As detailed, it is essential to note that the satisfaction gained by patients from the organizations ability to initiate satisfactory equipment’s promotes the climate of confidence among patients.
In as much as most patients do not have the knowledge in assessing the functional quality and technical services used in evaluating the qua...