Clark Healthy Workplace Inventory: Review the Resources and examination

Workplace Environment Assessment
Student Name
Institutional Affiliation
Workplace Environment Assessment
Part 1: Work Environment Assessment
Summary of Results
The score of the assessment was 63. This score indicates that the organization is barely healthy. The organization performed well in a few areas. These include celebrating individual and collective achievements in an equitable manner. The results also indicated that the organization offered opportunities for promotion and career advancement. Further, the organization has done well in attracting and retaining top talent. Nonetheless, the organization performed badly in other areas. Most of the employees indicated that the failure to live by the vision and mission of the organization made the working environment difficult. The results also demonstrated a high level of mistrust between the leadership and the employees. The staff members did not feel that the management was working for their benefit. Communication between the management and the staff members was not effective. The lack of transparent and respectful communication at the various levels of the company has denied the workers the opportunity to express themselves. As a result, a majority of the employees felt that they could not recommend the company as a great place for the friends and family members. Being “barely healthy” workplace means that the organization has not invested much in ensuring a healthy workplace.
Two things surprised me about the results.
Regarding the question on if the organization encourages free expression of diverse and/or opposing ideas and perspectives, it was surprising to learn that the answer to this question is not at all. The employees indicated that they are not free to express their ideas to the management. The staff members are forced to keep quiet when they have a problem since they cannot approach the management. The management discourages free expression among the employees. This makes it challenging for the management to know the issues facing the workers. The failure to accommodate diverse ideas and opinions creates an unhealthy environment for the workers. Another thing that surprised me was that the organization does not offer competitive salaries, benefits, compensations, and other rewards. A majority of the employees felt that they received less compensation than they deserved. With a large amount of workload in the organization, the staff members expect better rewards. However, despite the increasing workload, the compensation remains too low. Most of the employees in the organization believe that they would be earning more income if they worked for another organization. It was surprising to know that such an organization that has the financial capacity to compensate workers well does not do it.
Prior to conducting the assessment, it was believed that the employees were not satisfied working with the organization. The company was not treating the workers in the manner they deserved. After doing the assessment, the results demonstrated that a majority of the staff members were not satisfied working with the organization. They felt that the management did not view them as assets to the company. This discouraged them considering that they were responsible for the achievement of the organizational goals. The level of satisfaction and morale was low which means that a majority of the staff members do not enjoy working with the company. This has adverse effects on the outcomes of the patients. With low morale, the nurses cannot work towards providing the best care to their clients.
The civility of the workplace
The assessment demonstrates that the organization is barely healthy. Indeed, the civility of the workplace is not to the expected standards. A majority of the nurses are dissatisfied with most of the aspects of the facility. They feel that the management does not appreciate their efforts. One of the issues that make the organization uncivil is denying the nurses the freedom to express themselves freely. The nurses feel that this denies them the opportunity to engage the management on issues affecting them. Ideally, the management should cater to the needs of the nurses since they are the ones tasked with the responsibility of caring for the clients. While the results of the assessment demonstrate that the organization is barely healthy, this does not mean that it has not performed well in other aspects. However, the facility needs to ensure that it puts more measures to improve the working environment of the nurses. It is possible for the civility of the workplace to improve if both the management and the employees work together to address the underlying issues.
Part 2: Literature Review
The concept of critical conversations
Uncivil behavior is likely to emerge in the healthcare setting. Differences can emerge regarding for instance the care of a patient. A colleague can decide to be uncivil in the approach to the issue. In such a case, remaining silent about the issue is a recipe for stress and reduction in j...