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Creative Writing
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Essay
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English (U.S.)
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Topic:
MGT 402: Management as a Process of Planning, Controlling and Organizing
Essay Instructions:
Given the readings and assignments in the course, identify and briefly discuss two concepts that you believe are best applicable to your professional discipline.
The purpose of this course is to introduce the student to the various components of internal and external customer service management. The course topics include: buyer behavior, customer relations, customer participation in the planning and building of the product, and outsourcing issues. Mastery of these skills will be demonstrated by the student through the completion of a session-long application project.
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Reflection
Name
Course
Institution
George R Terry has defined management as a process of planning, controlling, organizing and actuating so as to accomplish objectives by use of resources and people CITATION WDa10 \l 1033 (Yates, 2010). The theories of management are implemented so as increase quality of service and productivity of an organization. Most managers do not use one concept when implementing strategies but use a combination of theories to achieve better results CITATION WDa10 \l 1033 (Yates, 2010).
There are several concepts of management: contingency, systems theory, chaos theory and theory x and y. Contingency is where managers will make decisions based on the situations at hand. They will take action as per the aspects that are most important to the situation. This may include the manager encouraging participation of the workers. Secondly, systems theory; this theory recognizes how the worker will affect the system as w...
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