Quality Management Principles in the Supply Chain System
In this activity, you will continue working on your operations management plan (I have discussed small business as my operations management plan). As part of your continuing development of your operations management plan, you will discuss the goal of supply chain management and its application within your business.
Learning Outcome: Explain quality management, and apply quality management principles to continuous improvement in operations management.
Specifications:
3 page paper
Created in a Word document
Follows APA, formatting
Includes a Reference page for cited sources
Instructions: Continuing with your operations management plan, use at least 2 outside sources to write a 3 page paper that addresses the Malcolm Baldrige Quality Award–Criteria for Performance Excellence. A link to the “Ishikawa Fishbone Diagram (Links to an external site.)” is provided as an additional resource tool to help you design/develop your organization’s quality improvement plan.
The National Institute of Standards and Technology: “Criteria for Performance Excellence” https://www(dot)nist(dot)gov/baldrige/publications (Links to an external site.)
Instuctions: The link to the Criteria for Performance Excellence is found under “Popular Links” on the National Institute of Standards and Technology’s homepage. Please review the criteria.
Terms of Use: Please respect the copyright and terms of use on the webpage linked above.
You may use the following information based off of the Baldrige Quality Award Criteria as a guide for developing your responses for the paper’s questions.
1. Leadership: Who will serve in management/leadership positions, and why? What qualities do these leaders and managers exhibit in order to enhance the business?
2. Strategic Planning: Give a brief overview of how you intend to use strategic planning as part of your operations management process.
3. Customer Focus: What demographic(s) are you intending to sell your product or service to, and why?
4. Measurement, Analysis, and Knowledge Management: What training or systems (i.e. performance appraisals, drug testing, etc.) will you implement in your business to help ensure that work is being performed at the level of quality you expect?
5. Workforce Focus: Where do you expect to recruit a workforce from? How will you go about you recruiting process?
6. Operations Focus: Here, you want to offer a detailed description as to how the operations process will flow within your organization’s structure (i.e. how will you use your people, equipment, or other assets you have as your core competencies in terms of helping to ensure quality will be established and/or maintained within your organization)?
7. Results: This criterion will require you to make a forecast, or estimation, as you will not know how well the organization performs until it has been put into operation. This section is optional to complete.
For this paper, you are required to cover items 1-6, listed above. Focus on how your operations plan will help to create and/or generate process improvement as you manufacture your product or provide your service (i.e. what things can you do along the way to help make your operations create a better product or service?). You do not need to complete item 7 (optional, you may attempt to if you desire) of the criteria items as your plan will not provide you with measurable results at this point.
Make sure to also address the following in your paper:
Identify and assess whether or not your business will utilize continuous improvement processes or procedures. Why or why not?
Discuss any continuous process improvement techniques other organizations are using that you would use with your operations plan, and explain why.
Usin the “Fishbone Diagram” as a reference, choose three elements to address in your paper. See the instructions in the reading section below for more detail.
Reading: Hubpages: “Ishikawa Fishbone Diagram; Continuous Process Improvement; Cause and Effect”
Link: Hubpages: “Ishikawa Fishbone Diagram; Continuous Process Improvement; Cause and Effect” https://asq(dot)org/quality-resources/fishbone (Links to an external site.)
Instructions: Please review the website linked above for additional insight into creating continuous quality improvement. Using the “Fishbone Diagram” as a reference, select three of the following and discuss how you will use each to aid you in providing quality improvement as you manufacture your product or provide your service: PDCA, the 5 Whys, Tally Sheets, Brainstorming and Mind Mapping, Histograms and Bar Charts, Pareto Analysis, Process Mapping, Value Stream Mapping, or Statistical Process Control (SPC) Charts.
Terms of Use: Please respect the copyright and terms of use displayed on the webpages above.
Quality Management Principles
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Quality Management Principles
The supply chain system is an important component that requires continuous improvement to guarantee consistency and ensure positive outcomes are attained. Therefore, it is vital to have diverse aspects related to quality improvement within the supply management plan to guarantee positive results. The business will utilize continuous improvement processes or procedures because they offer a concrete basis to understand how diverse issues can be understood or addressed. Moreover, it is also essential to understand what techniques are applied in other organizations and how they can be integrated into the operations plan, with clear reasons for their benefits.
In this particular paper, we will evaluate the application of the Malcolm Bridge National Quality Criteria, which is an award system that has been offered to businesses that meet the outstanding quality methods in their operations. In order to qualify for the award, there is a need for an organization to possess a proper organizational management model that will guarantee continuous improvement in the delivery of services. Moreover, the operations must be efficient and offer ways to engage or involve its stakeholders and clients. In order to improve on quality and meet all the specific standards in operations, the following aspects will be addressed as outlined below.
Leadership
With regard to leadership, the supply chain manager or procurement manager will oversee all the operational activities within the supply chain system. This is an outstanding criterion that ensures consistency in managing standards and ensures that there are minimal influences from external stakeholders. Also, the human resource manager and financial manager will work closely with the procurement manager to offer all required financial and human resources to run the operations smoothly. These managers exhibit sound management practices concerning talent management, financial management, and the management of the different activities across the organization.
Strategic Planning
Strategic planning is also essential in enhancing the quality and ensuring that operations are consistent with the expected goals. In this regard, I will create strategies that will clearly define the vision of the supply chain system with clear objectives. Moreover, we will create a sequence of different goals that need to be realized within a specific timeline to enhance the achievement of these goals. Strategic planning is important in showcasing the midterm and long-term objectives that must be attained to guarantee quality in the organization. Therefore, the operations management process will include strategic plans that outline t...